WHO WE ARE Michael Baker International is a leading provider of architectural, engineering and consulting services, including design, planning, environmental, construction and program management. The company provides its comprehensive range of services and solutions to support U.S. federal, state, and municipal governments, foreign allied governments, and a wide range of commercial clients. Michael Baker's more than 3,000 employees across nearly 100 locations are committed to a culture of innovation, collaboration, and technological advancement to help solve challenges for clients and communities throughout the country. To learn more, visit https://mbakerintl.com/ .
DESCRIPTION The Senior Salesforce Business Analyst will join the Applied Technologies team supporting a large federal client.
Role and Responsibilities
Responsible for driving process improvements and requirement gathering and analysis to bring the org beyond the MVP version that was previously developed.
Assess current state Salesforce processes against Best Practices
Define the future state processes, working together with Program Area liaisons and the architect.
Define the future state processes, working together with Program Area liaisons and architects.
Gather business, synthesize, and translate requirements into process flow diagrams and user stories.
Participate in the creation of prototypes and proof of concepts and demonstrate solution functionality to stakeholders.
Develop and present solution options to client, evaluating the pros and cons of the proposed solution.
Ability to serve as a liaison between both business and technical teams to drive effective, timely solution that fulfill both strategic and operational needs.
Support the development of High Level and Functional Designs
Translate requirements into functional designs. Know when to code vs. configure. (Apex knowledge desired but not required)
Support configuration and testing as needed
Contribute to Salesforce Center of Excellence
Qualifications and Education Requirements
Salesforce Service Cloud Certified Required
BASIC QUALIFICATIONS
Bachelor's degree or equivalent professional experience
6+ years of progressive experience in Business Analysis & Salesforce
US Citizenship Required
Ability to obtain a Public Trust Clearance
Experience using Service Cloud and Experience Cloud to develop business solutions
Experience with Agile/Scrum Methodology
Experience leading/facilitating requirement meetings during business requirement gathering sessions or design discussions
PREFERRED SKILLS & QUALIFICATIONS
Salesforce Experience Cloud Certified
Scrum training and/or certifications
Experience designing and implementing enhancements and process improvements in Salesforce
Multiple project experience in Salesforce design, implementation, deployment, and O&M support
Ability to apply general organizational knowledge of the customer and system processes in problem analysis
SKILLS
Customer service minded
Solutions oriented and results driven
"Can-do" growth mindset
Proactive, take initiative, hand-on approach
Attention to detail
Team player with collaborative approach to solving problems
Excellent problem-solving, communication, written and presentations skills
Strong interpersonal skills and leadership qualities to secure cross-functional alignment
Workplace Flexibility: Whether you want to work in the office, at home, or in a hybrid model, we accommodate a variety of preferences. We recognize our employees face many factors when it comes to selecting the best work location, and we are passionate about providing options and flexibility.
Compensation: The salary range for this position is $120,000-$140,000 annually, depending on the individual candidate's experience and skillset.The Senior Salesforce Business Analyst will join the Applied Technologies team in our Consulting and Technology Services vertical.
