This position may be considered for a hybrid work arrangement based on ALLETE's needs. A Hybrid work arrangement means the employees position will be a blend of work performed both in-person and at an offsite location such as an employee's home office. This position will report to Duluth, MN.
ALLETE is an innovative company with more than a century of experience engaged in transforming the energy landscape in the upper Midwest. Our businesses include: Minnesota Power, the largest electric utility in northern Minnesota; Superior Water Light and Power of Wisconsin; North Dakota-based BNI Energy; ALLETE Clean Energy; and New Energy Equity. To find out more visit ALLETE.com.
RESPONSIBILITIES
Assist with coordination, development, and delivery of end user training to help them gain maximum value and utility from the available tools
Support users in maximizing effective and efficient business and operational processes. This is done through leveraging cutting edge technologies, such as Microsoft Teams, OneDrive, SharePoint, Power Platform, and Office 365
Provide end user support for Microsoft 365 and associated technologies
Act as a liaison between users and Cyber Technology Services to facilitate development of technical solutions that meet user objectives in a hybrid work environment
Review, analyze, and evaluate business systems, data, and processes to drive innovation and process improvement
REQUIRED EDUCATION
Bachelor's degree required
REQUIRED EXPERIENCE
No experience required
SPECIAL REQUIREMENTS
Must have the ability to provide occasional after-hours support
Must possess and maintain a valid driver's license
This position may be subject to assessment of skills, job match and/or aptitude
The ideal candidate would have:
Experience in delivering trainings, teaching experience, and/or customer service
Excellent oral and written communication skills required to establish and maintain positive working relationships
A developing ability to identify problems, find solutions, and take actions to resolve
Some experience in gathering and documenting business requirements, reviewing solutions, and analyzing business processes and systems
A desire to continually learn and be part of a high performance team
Strong analytical and problem-solving skills
The ability to be flexible and handle multiple work projects and priorities
Ability to work independently with guidance in a productive, measured work environment
Willingness to collaborate on technical problems spontaneously
Strong attention to detail
Ability to advocate and follow CTS and company-wide policies and procedures
To really grab our attention, tell us about your experiences with any of the following:
Microsoft 365, Microsoft Teams, SharePoint, Power Automate, PowerBI
Teaching, training, and/or any customer service experience
Technical writing and communication skills
Programming languages/frameworks
Employer will not sponsor Visas for position.
External applicants must apply online via www.allete.com/careers.
This job posting will be available for application until the position has been filled OR the posting close date noted herein, whichever date is earlier.
ALLETE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact our Human Resources department at 218-723-7553.
