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People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn , Facebook , Twitter and Instagram .

Primary Role

The Regional Manager - Operational Technology will be responsible for the performance of all state SCADA Teams within their associated region. Provide leadership, oversight, and guidance for state SCADA Leads in support of providing consistency and standardization for our SCADA implementations and operational technology deployments.
This position will assist in managing/maintaining the communication of, and compliance to all defined standards, requirements and best practices that impact the deployment of IT/OT systems, as well as develop and maintain key relationships with other groups within the business (e.g. Operational Excellence, IT/OT, Engineering/Construction, Supply Chain, Water Quality and Operations/Production.
The combined team of Regional Managers will also work closely together to drive standardization and efficiency improvements across the enterprise, as well as provide oversight and guidance for capital project planning/budgeting, spending and prioritization.

Key Accountabilities

• Lead, mentor, and coordinate state SCADA Leads and/or Employees on project budgets, schedules, and all deliverables defined by local State Lead responsibilities.


• Provide governance and guidance to hold team accountable to adhering to enterprise-wide OT/SCADA initiatives, standardization strategies, and best practices.


• Establish, maintain, and evolve relevant performance metrics and analysis criteria for status reporting and continued operational efficiency improvements.


• Assist in identifying and developing business process changes/workflows leveraging OT/SCADA technologies to improve business performance and efficiencies, where applicable.


• Participate in Business Partner (BP) committees and workgroups to develop, deploy and maintain standards, standard operating procedures, best practices, and metrics for their respective responsibilities. BP's include Operational Excellence, Engineering, IT/OT, Supply Chain, Water Quality, and Operations/Maintenance.


• Assist in identifying, developing and evaluating a strong System Integration/Vendor community to provide a reliable, trusted and experienced support community for OT/SCADA-related projects and deployments.


• Assist in contract management and/or enterprise agreements with key partners and providers.


• Develop and provide consistent and routine reports and presentations to senior management and initiate other communications, as required.


• Continue to develop leadership skills and expertise in OT/SCADA and Project Management. Participate in workshops, training, or vendor presentations introducing new/evolving technology.


• Proactively provide feedback to state SCADA Leads, as well as providing and soliciting input and feedback from peers and key stakeholders.

Knowledge/Skills

• Effective presentation and communication skills.


• Strong interpersonal and leadership skills (e.g. persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting, etc.)


• Strong project management skills, with the ability to manage multiple projects simultaneously.


• Ability to structure and conduct fact-finding interviews at various levels within the organization.


• Excellent analytical, technical, and problem-solving skills. Analyzes and resolves business issues through the application of critical reasoning skills and general business experience.


• Advanced-level understanding of water and wastewater process automation and SCADA systems and can apply that knowledge to maintaining and evolving standards for the enterprise.


• Knowledge of systems such as computerized maintenance management systems (CMMS), customer service systems, financial systems, and project management systems.

Experience/Education

• Bachelor's degree in electrical/automation engineering, computer science, information systems, or similar field. Master's degree is preferred. Equivalent work experience may be considered.


• Over 12 years of work experience in Operational Technology related field, with an emphasis on system architecture, infrastructure, industrial control systems, and/or cyber security.


• Over 5 years of experience with Project Management; associated with large projects/programs, initiatives involving multi-discipline collaboration.


• Proven experience managing a team; both direct reports and external resources (i.e. contractors/vendors/Integrators).


• Strong experience with Allen Bradley/Rockwell PLC controllers.


• Strong experience with HMI systems, preferably Inductive Automation Ignition.


• Public Utility experience a plus.

Travel Requirements

• As necessary, approximately 25%


• Periodic regional travel; occasional national travel (corporate/state visits, conferences, etc.)

Work Environment

• May supervise up to 5 employees, plus 1 or more contractors.


• Standard office environment (typical); some visits to outdoor and facility/operations environments may be required.

Other

• Position is designated as a position-of-trust; therefore, candidate must submit to and successfully pass a background investigation.

Competencies

Prioritizes & Role Models Safety

Self-Awareness

Develops Talent

Plans, Aligns, & Directs

Drives Engagement

Decision Quality

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.