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More about us
We're a nonprofit organization based in Portland, OR, employing more than 700 people in the Pacific Northwest. Our variety of services includes janitorial, landscaping, document services, and supply chain solutions, as well as managing affordable housing. We create value for our community by delivering quality services to our customers, good jobs to our employees and affordable homes to our residents.
Relay is one of the largest janitorial service providers in the greater Portland area. Our team proudly cleans shared spaces such as the award-winning Portland International Airport (PDX), Portland State University (PSU), and Portland City Hall.
Relay Janitors find meaningful work and make a positive impact on our customers and communities. Read how Jeremy helps keep Portland International Airport looking great from ticketing to takeoff.
Equal Opportunity
Relay Resources is proud to be an Equal Opportunity Employer and we welcome everyone to our team/to apply. We are committed to cultivating a people-first inclusive culture that benefits our employees, customers, and residents. Relay encourages a diversity of applicants of all backgrounds and identities including disability, race, color, religion, gender identity, national origin, political affiliation, sexual orientation, military service, marital status, parental status, age, and individuals with a Preferred Worker Card. Let us know if you need a reasonable accommodation during the application or interview process, or to perform the job you are applying for.
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IND1The Relay Resources Laundry Supervisor is responsible for overseeing the day-to-day operations for Relay's laundry division, including direct supervision of the team of employees who provide this service. The successful candidate in this role will help deliver excellent service and communication to internal and external customers, assist the Logistics Manager with financial oversight, and oversee the logistics, training, and development of the team. Ability to meet the requirements of Relay's driving policy is required.
CORE FUNCTIONS/MAJOR RESPONSIBILITIES
Laundry Services:
Maintain laundry route structure and update regularly based on business needs.
Coordinate with Logistics Manager to meet laundry business needs.
Team Management:
Provide direct support and training for employees with disabilities to ensure appropriate accommodation.
Resolve worksite conflicts when necessary.
Manage the team's schedule and routes using service scheduling software.
Track all drivers' licensure & clearances, cross train teammates to ensure operational coverage.
Complete employee timesheets on time and with accuracy.
Document all performance issues in a timely manner and collaborate with Logistics Manager and the People and Culture team to address those issues.
Order and track supplies as needed; maintain appropriate supply levels.
Conduct monthly team meetings with laundry employees.
Oversees vehicle planned maintenance program.
Customer Service and Billing:
Manage all phone and email customer correspondence for laundry team, including billing questions, schedule changes and all other requests.
Respond to and resolve internal and external customer concerns, complaints, and needs.
Coordinate invoicing and accounts receivable with the logistics manager and accounting team.
Provide back-up to laundry team when scheduling issues arise.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
2+ years managing people in a fast-paced, customer service environment.
Minimum of two years driving experience preferred.
High school diploma/GED required.
Comfortable with Microsoft Office tools, including Outlook, Word, Excel, Teams, and PowerPoint.
Experience with scheduling software a plus.
Excellent customer service skills.
Able to read, write, and communicate in English.
Excellent organizational skills.
Ability to successfully manage multiple priorities at once while maintaining sight of the big picture.
Strong communication skills, including speaking, writing, and listening.
Experience working with adults with disabilities or barriers to employment a plus.
Required to meet the requirements of Relay's driving policy, including a valid driver's license and reliable automobile.
Laundry Services:
Maintain laundry route structure and update regularly based on business needs.
Coordinate with Logistics Manager to meet laundry business needs.
Team Management:
Provide direct support and training for employees with disabilities to ensure appropriate accommodation.
Resolve worksite conflicts when necessary.
Manage the team's schedule and routes using service scheduling software.
Track all drivers' licensure & clearances, cross train teammates to ensure operational coverage.
Complete employee timesheets on time and with accuracy.
Document all performance issues in a timely manner and collaborate with Logistics Manager and the People and Culture team to address those issues.
Order and track supplies as needed; maintain appropriate supply levels.
Conduct monthly team meetings with laundry employees.
Customer Service and Billing:
Manage all phone and email customer correspondence for laundry team, including billing questions, schedule changes and all other requests.
Respond to and resolve internal and external customer concerns, complaints, and needs.
Coordinate invoicing and accounts receivable with the logistics manager and accounting team.
Provide back-up to laundry team when scheduling issues arise.
Qualifications and Education Requirements
2+ years managing people in a fast-paced, customer service environment.
Minimum of two years driving experience preferred.
High school diploma/GED required.
Comfortable with Microsoft Office tools, including Outlook, Word, Excel, Teams, and PowerPoint.
Experience with scheduling software a plus.
Excellent customer service skills.
Able to read, write, and communicate in English.
Excellent organizational skills.
Ability to successfully manage multiple priorities at once while maintaining sight of the big picture.
Strong communication skills, including speaking, writing, and listening.
Experience working with adults with disabilities or barriers to employment a plus.
Required to meet the requirements of Relay's driving policy, including a valid driver's license and reliable automobile
