Patient Care Advisor (PCA) is responsible fora premium retail experience at the Far & Dotter Wellness Center & Spa. This rolefocuses on providing best-in-class guest service to patients, including medical cannabiscertifiedpatients, caregivers, Holistic Pharmacy and Spa clients and thepublic. The Patient Care Advisor assists guests and patients with product education, selection, and purchasing and always ensures an elevated experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Passion for Outstanding Guest & Patient Service
Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includeschecking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products. Learn,promote,and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave delighted

Contributing to a Culture of Retail Sales Excellence
Learn point-of-sale (POS)system and SOPs and execute processes accurately to ensure all transactions are correct and compliant Learn product assortment and products associated health benefits. Constantly seek out ways to educate patients about add on products to drive additional sales Understand daily, weekly, and seasonal promotions and sell product against these initiatives Fully participate instaffsales initiatives

Reinforcing an Environment of Compliance
Follow complianceproceduresto assure all activities and transactions follow MCA regulationsand Far & Dotter SOPs Follow HIPAA guidelines

Delivering Operations Excellence
Ability to execute the picking and packing of retail orders, processing transactions, checking consumers in, and assisting consumers as they shop our wellness boutique. Clean and straighten sales fixtures and products daily to maintain an impeccable retail environment Clean and straighten communal and public spaces daily to maintain a hygienic environment

Functional Areas
Perform tasks assigned by direct supervisor that may be related to the PCAs functional department