Application Consultant
Harris Local Government - Remote

The primary functions of the Application Consultant are installation, implementation, training, testing, problem resolution, coordination & testing of data conversions, and implementation customer support. Candidate should have a strong desire to learn, experience new challenges and grow into positions of increased responsibility.

Training/Consulting

Perform implementation tasks, training, consulting and other implementation and / or support services (including telephone support) for implementation customers on the TRIO product line.  These services will include a combination of virtual and onsite methods.  Interpret requirements and define necessary system setups.  Respond to incoming implementation support calls and resolve issues accordingly.  Develop a close working relationship with Project Managers and primary contacts at each client site to ensure that the site is prepared for implementation and training activities as well as to ensure material presented meets the specific needs of the client.  Develop good working relationship with staff in Professional Services, Support and Development in order to trouble-shoot technical and functional questions that may arise during the implementation process. Provide feedback to the Project Managers, Management and other team members to help improve the product or aid in the overall implementation process. Maximize and maintain current knowledge and awareness of Harris software applications and related technologies. 

Data Conversions

Coordinate the retrieval of source data and review to ensure we have the required data for conversion.   Cleanse and integrate data and coordinate any conversion assistance needed from Development.  Test all data conversions and review newly converted data with client to ensure accuracy of the conversion.  Database skills and the ability to perform queries in SQL is an asset.

Customer Support

This position begins in Customer Support where the employee would shadow, train and learn product requirements, troubleshooting and implementation practices & standards. Once training is completed, they will move into their role as Application Consultant in Professional Services. The Professional Services department is part of Customer Support and as such, handles customer requests and assists in Customer Support as needed. Other duties may be assigned as needed to meet changing Business Needs.

Requirements

• Accounting, payroll, and utility billing knowledge is a plus.


• Strong project management, planning and organizing skills required.


• Ability to interpret business requirements, and recommend solutions that will meet customer needs.


• Previous training experience on software applications.


• Excellent oral and written communication skills.


• Good troubleshooting and analytical thinking to resolve issues.


• Knowledge of relational databases and relational database applications is a plus


• Strong working knowledge of Microsoft Office applications.


• Working knowledge of Windows 10 & 11/ Windows Server 2016+ preferred


• Customer service experience is essential