The Engineer performs general maintenance work to ensure hotel physical plant quality and safety standards are achieved and maintained. The Engineer takes care of the building, equipment and grounds of the hotel. This position will perform maintenance and repairs, and preventative maintenance, to all areas of the hotel.
Job Description
Principle duties and responsibilities (Essential Functions) include:
Key Job Functions
Perform maintenance and repairs for assigned area of expertise such as the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool, etc.
Ensure that assigned equipment is prepared and operational for the following day's work.
Adhere to federal, state and local regulations concerning safety or other compliance requirements, as well as brand standards and local policy and procedures to ensure quality, safety, and consistency. Report all unsafe conditions or malfunctioning equipment to supervisor.
Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc., Replenishes supplies and inventory in a timely and efficient manner and minimizes waste.
Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure strong guest satisfaction.
May also perform other minor maintenance and repairs and/or conduct preventative maintenance duties, as needed.
Promote teamwork and quality service through daily communication and coordination with other departments.
Maintain proper associate uniform standards.
Deliver Passionate & Engaging Service to our Guests.
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile.
Use eye and ear contact and guest's name.
Establish/anticipate needs.
Solve and own all requests/complaints.
Thank everyone.
Build solid relationship with your Colleagues.
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Track record of delivering exceptional guest experience.
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and hotel staff.
Appropriate professional appearance and demeanor.
Ability to prioritize and multitask.
Strong attention to detail.
Specialized knowledge and skills or certification within a field or discipline such as plumbing, electrician, carpentry, equipment mechanics, HVAC, refrigeration, etc.
Frequently standing up and moving about the facility.
Frequently bending, climbing, kneeling, and moving about the facility.
Carrying or lifting items weighing up to 100 pounds and pushing/pulling up to approximately 300 pounds.
Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read equipment repair manuals.
Mathematical skills, including basic math, percentages, quantities, and variances are used frequently.
May be required to work nights, weekends, and/or holidays.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
