Gwynedd Manufacturing, a growing defense contractor located in North Wales, is a state-of-the-art manufacturing facility dedicated to producing quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. As an innovative company offering a wide array of products, we strive to continuously develop new technology and drive process improvement.

The Order Management Specialist is responsible for the input and processing of orders, quote building, and assisting with International and domestic resellers / Industry partners. Additionally, the Order Management Specialist would be responsible for taking inbound calls, greeting visitors, and notifying company personnel that their visitor has arrived. They are responsible for achieving the day-to-day operational tasks of the Order Management Admin team. Experience in sales, customer service, order processing / data entry are a big plus. This role calls for someone who thrives in a fast-paced environment and wants to directly contribute to the success of a crucial team within the company.

ROLES AND RESPONSIBILITIES:

• Monitor email inboxes to assure customer requests are completed with care and in a timely fashion.


• Work cooperatively with production teams, compliance, and leadership, to assure consistent high customer satisfaction, and timely completion of projects.


• Take a proactive approach to problem solving and process improvement.


• Resolves customer complaints by investigating problems; developing solutions; preparing reports, making recommendations to management.


• Responsible for assisting with managing and tracking web orders from order entry through to completion, ensuring information accuracy.


• Assist with administrative tasks, to include document management.


• Enter and assist with the accurate input and maintenance of customer information to various IT systems.


• Enter and assist with the processing of product orders, quotes and customer invoices.


• Maintain dealer and distributer order forms.

QUALIFICATIONS AND REQUIREMENTS:

• Must possess the ability to multi task in a quick pace environment.


• Must be goal oriented and be focused on process improvement.


• Detail oriented. Attention to detail is a must.


• Experience utilizing the Microsoft Office suite.


• 2 years of customer service experience.


• Detail oriented.


• Ability to communicate clearly and effectively in both verbal and written communication.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties and responsibilities. Management reserves the right to assign or reassign duties to this job at any time.