IT Service Management Architect

What you will do:

We are looking for an IT Service Management Architect who will lead the design and optimization of the Service Management Platform, ensuring data integrity of the entire CMDB. You'll engage with business and IT management to drive configuration management efforts, evaluate and enhance processes, and govern process improvements. Your role will include defining ITSM processes, managing ITSM process operations, overseeing ServiceNow Platform governance, and ensuring architecture documents are current. Join us to play a pivotal role in delivering efficient IT services aligned with corporate strategy.

How you will do it:

• Designing Service Management Platform based on best practices.




• Engaging business and IT management to encourage configuration management efforts and value proposition.




• Evaluating Current Processes for Continuous Improvement.




• Evaluating Process Enhancements.




• Designing/Defining ITSM Processes.




• Keeping the Architecture documents up to date.




• Reviewing and approving significant changes (Infra/Apps/Security) assuring their CMDB impact is addressed.




• Engaging with the PMO on strategic projects to ensure Configuration Management functionality is delivered in appropriate timeframes.

What we look for:

• Bachelor’s degree in Computer Science, Electrical Engineering, Business Administration or other relevant area.




• Solid years of professional experience in an SMO organization.




• ServiceNow In-depth (CMDB) knowledge and proven data model implementation preferable CSDM.




• ServiceNow In-depth knowledge of ITSM, ITAM, ITOM, AIOPS, Discovery required.




• Demonstrated experience of both Waterfall and Agile software development methodologies.




• ITIL certification is a must.




• Demonstrated proficiency in MS office tools, MS SharePoint, MS Flow, specifically MS PowerBI (dashboard design) and MS Excel, including complex workbooks and pivot tables, as well as MS PowerPoint and MS Visio.




• Ability to make formal presentations to various target audiences.




• Fluent English skills are a must.

What you get:

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire




• Tuition reimbursement, perks, and discounts




• Parental and caregiver leave programs




• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits




• Global market strength and worldwide market share leadership




• HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility

What We Do Here:

Glendale, Wisconsin is home to the U.S. corporate headquarters of Clarios - a global leader in advanced battery technologies. Here on our Glendale campus we have 400 employees. Together, we support our organization of over 16,000 people and actively participate in community events to support our hometown of Milwaukee. 

Who we are:
Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.

A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.

To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.