Definition: As a part of the ATCAA Housing team, the Housing Resources Coordinators play an essential role in ATCAA as a whole. Under the general supervision of the Housing Director and or Deputy Housing Director, the Housing Resources Coordinator positions are responsible for implementing and operating multiple housing programs including but not limited to emergency shelters, transitional housing, mortgage assistance, rental assistance, and financial literacy instruction.
Supervisor: Housing Resources Director, or Housing Deputy Director
Supervises: Assistants, volunteers, trainees
Job Duties and Responsibilities Related to This Position:
HRC I, II, & III:
Be trained and available for temporary assignment or re-assignment within ATCAA Housing Resources programs according to staffing needs;Cross-train on intake and eligibility process for all ATCAA Housing programs including but not limited to emergency and transitional housing, rental assistance programs, financial literacy classes, housing counseling, credit counseling and other Housing programs that may be created;Maintain proficiency at site operation of emergency shelters and transitional housing, on purchasing, on staff scheduling and staff substitutions;Deliver high quality housing stabilization services that include group classes and private setting, local housing search, rental assistance, Fair Housing guidance and referrals, debt management, credit repair, written client work plans, case follow-up and scheduling of additional Housing Resources and other ATCAA services as needed;Create written housing stabilization plans for households receiving ATCAA Housing services through assessment of income, assets, debts and other financial data; customize housing stabilization plans for renters and homeowners that best meet financial and housing needs;Maintain current client data and services information in multiple online data collection systems;Maintain confidential client files and other confidential client information according to ATCAA policies;Prepare housing services program evaluations and monitor client outcomes, collate customer feedback and evaluation forms. Prepare reports on findings and review with Program Director and Agency Executive Director regularly;Participate in regional housing and homeless services associations including but not limited to the Central Sierra Continuum of Care, Northern California Housing Counseling Network and Northern California Homeless Roundtables;Participate in marketing housing resources services to the community through Agency outreach efforts such as Health Fairs, Job Fairs, county fairs and other community events, fundraisers and collaborations.
Additional Job Duties & Responsibilities HRC II:
Cross training on all Housing programs complete including those in development, substitute in Shelter Lead position as requiredAbility to deliver Financial Literacy Classes in group settingDevelopment of ongoing available rental property listsReview and maintain current leases with all ATCAA property units
General Duties and Responsibilities:
As a part of the ATCAA team, all employees play an essential role in ATCAA as a whole, and are expected to:
Demonstrate and encourage a professional and positive attitude in all job related activities;Maintain confidentiality in accordance with standards as outline in the Statement of Confidentiality and Ethics;Accomplish all work activities in a safe and timely manner within assigned guidelines and consistent with ATCAAs Personnel Policies and Operating Procedures;Report and/or correct deficiencies that constitute immediate threats to health and safety;Meet performance goals and outcomes established through annual evaluation process;Work in partnership with all ATCAA staff and volunteers to provide high quality customer service and to ensure efficient and effective delivery of housing services;Keep current on available community resources for housing and housing services relative to major responsibilities;Maintain well-organized office or housing facility operations;Complete other tasks as assigned by the supervisor which are consistent with the definition and intent of the job description.
Minimum Qualifications: HRC l, II, & III
Meet all federal/state licensing requirements and/or program requirements necessary for this position: possess a continuously valid California drivers license and an acceptable driving record, and fingerprint clearance;Professional experience in a non-profit or other setting where the target population served is low-income families and individuals;Demonstrate excellent written and oral communication skills during written application and practical testing during interview;Demonstrate proficiency with audio/visual equipment, computers and all Microsoft Office programs, including Word, Excel and email;Prefer professional experience working with diverse populations and volunteers;Experience and comfort with community outreach, marketing, and public and media relations.
Working Conditions: Work takes place in a normal office environment with occasional standing and computer work for extended periods and some lifting required (20-40 lbs.). The salary for this position is conditional on ATCAA receiving funding for the fiscal year. This position may entail working after hours to attend community and/or business meetings.