Job Summary:

The Travel Analyst Supervisor oversees the 24 hour, 7 days a week operation and supervises Travel Analysts assigned to different schedules. Verifies and confirms all scheduled trips in a timely and efficient manner. Follows contract terms and conditions to ensure program compliance and company policies are adhered to and followed by the Travel Analysts. Distributes duties and confirms travel and lodging arrangements for company employees and UCs is completed. Ensures all information entered in MVM’s proprietary transport system is correct and completed in a timely manner. Ensures all correspondence and agencies are notified of scheduled transports.  Coordinates and works in conjunction with field staff for TS availability while maintaining enough flexibility to meet project demands.

Essential Functions:

• Receives and reviews transportation requests for accuracy during transport




• Organizes transportation requests and ensures Travel Analysts understand their duties or delegated tasks.




• Ensures that all transportation requests are completed within 24-hour timeframe upon receipt




• Responsible for creating ground transportation routes and maximizing air travel to accommodate the transportation requests




• Ability to respond to multiple requests pertaining to travel from customer, corporate office, as well as other members part of the leadership team.




• Keeps constant communication with updates to both management and clients.




• Stays abreast of all command center emails and responds to emails accordingly and in a timely manner.




• Works with management and field to identify the appropriately trained and available transportation specialists based on age, gender, and special needs.




• Remains aware of travel-related information that may cause delays or prevent flight connections from occurring and communicates this information to the TS in route.




• Coordinates with team to adjust and close work orders daily.




• Prepares and submit daily movement reports




• Monitors time and attendance and the team’s work output to ensure technical performance and productivity




• Provides technical leadership, support, and guidance to the team




• Coaches team members to ensure each member can make sound decisions pertaining to travel coordination.




• Implements and maintains the company’s and client’s policies and procedures and ensures that changes in policies and/or procedures are communicated to the team.




• Identifies performance/behavioral issues and/or violations of company’s and client’s policies and ensure small corrections are made; escalates concerns and issues to the Command Center Manager to be addressed and/or corrected.




• Provides technical trainings to staff as needed




• Trains new hires on job duties according to the program expectations and company policies.




• Based on operational needs, will work in the capacity of Travel Analyst




• Performs other duties as assigned.

Knowledge, Skills, Abilities and Qualifications:

• Bachelor’s degree OR equivalent work experience




• Two (2) year minimum documented experience in a field related to social work or similar occupational area or 911 dispatcher/travel agent.




• Excellent verbal and written communication and interpersonal  skills to effectively interact with different departments within the company, employees and with clients




• Six (6) month experience coordinating travel accommodations for large groups




• Ability to take technical direction and feedback from various sources




• Committed to providing outstanding customer service and representation of MVM in a professional manner.




• Ability to comprehend and speak fluent Spanish and English




• Ability to prioritize work, meet stringent deadlines, balance multiple tasks and work in a team environment




• Strong attention to detail




• Ability to deliver the highest quality of work under extreme pressure




• Excellent analytical and problem-solving skills




• Must possess strong computer skills in MS Office, including Microsoft Word and Excel, PowerPoint, and Outlook, knowledge of PowerBI.

Clearance: 

• Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.

Security Requirements: 

• Ability to obtain/maintain a Security Clearance. 




• Favorable credit check for all cleared positions. 




• Successfully pass a background investigation, drug screen.




• May be required to pass or present specific requirements depending on the program (i.e., DOT exam, vaccinations, CPR, flu shot). 

Physical Requirements/Working Conditions:

Standing/Walking/Mobility:  Must have mobility to attend meetings with other managers and employees.

Climbing/Stooping/Kneeling:  0% - 10% of the time.

Lifting/Pulling/Pushing:  0% - 10% of the time, must be able to lift up to 40 lbs.

Fine Motor Skills/Dexterity:  Must be able to write, type and use a telephone system 100% of the time.

Sitting:  Sitting for prolonged and extended periods of time.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.  Management may revise duties as necessary without updating this job description.

For more information about the company please visit our website at www.mvminc.com

MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.