Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Dont meet every single requirement? Here at Inspira Financial, we believe there is no perfect candidate and want to encourage applying even if all the requirements listed arent met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
HOW YOU WILL SOAR:
The IT Operations Admin I will report to the IT Operations Manager in the Technology Department. This role is responsible for providing technical and functional support of the application suite of products used by Inspira Financial. This position serves as a supporting interface with the Operations and Client Service teams to build, maintain, and provide processes for using the applications. Working within a team environment, IT Operations Admin assists in system creation, documents how an application functions, conducts training sessions, and studies, understands, and analyzes multiple data sources to find patterns and dependencies.
This role will assist in monitoring Application Support inboxes, triaging and responding to inquiries related to Inspira Financial applications and products. You will also be responsible for logging bugs and defects that arise as a result of your investigations.
The IT Operations Admin I role plays an important part in our companys product development process. The ideal incumbent will be creative, client focused, solutions-driven, organized, and have exceptional interpersonal skills.
Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Prioritize, schedule, and administer all instances where enhancements and issue resolution are required
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems
Communicate application problems and issues to key stakeholders, including management, development teams, end users, Informatics, and unit leaders
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
Assist in the maintenance and enhance performance of all new and existing software and applications across the organization
Identify and learn appropriate software applications used and supported by the organization
Participate in the design, development, and delivery of software applications training programs and individual classes
Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution
Provide support for the testing of new and existing software applications under development or consideration for purchase
Maintain knowledge of enterprise applications
Utilize troubleshooting principles, methodologies, and issue resolution techniques.
Develop and interpret technical documentation for training and end user procedures.
Stay current on knowledge of trends in technology relating to software applications.
Understands and adheres to compliance standards as they appear in the Corporate Compliance Policy, Code of Conduct, and Conflicts of Interest Policy
Willing to cross-train in order to better assist co-workers and to provide maximum efficiency in organization
Ensure application/system quality, integrity and performance
Provide hands-on application management for mission critical systems
Provide timely resolution of functional issues and report incidents to the escalation resource where necessary
Troubleshoot functional issues in a complex financial environment, with various applications and architecture
Create and maintain procedural documentation and business process mapping
Assist with code releases and upgrades of existing software
Cross-train other team members in order to facilitate coverage
Other duties as assigned
IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:
1-3 years of experience in a Technical Client Support role or a Technical Analyst role in a financial services environment
Bachelors Degree in Computer Science, Information Systems or related field
Certification: QA testing related certifications (or willingness to obtain) such as Certified Test Engineer (CSTE), Certified Software Quality Analyst (CSQA), Certified Associate in Software Testing (CAST)
Familiarity with SS&C Innovest and InnoView platforms
Experience with PowerBI
Understanding of MS Office Applications, including SharePoint, Visio and Project
Proven experience and understanding of Power BI and data transformation services (Informatica)
Experience with document imaging solutions (Laserfiche), and BPM automation (Active batch), a plus
Strong client service orientation
Strong analytical skills, follow-up capability, and problem-solving ability
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong interpersonal and oral communication skills
Capable of respectful, strong working relationships with business units from non-technical users to technical leads to developers
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Ability to conduct research into hardware and software issues and products as required
Ability to present ideas and solutions in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Experience in a high availability environment preferred
Examines data to grasp issues, draw conclusions, and solve problems
Provides excellent service to internal and external clients
Prepare and present training and how-to guidance across the organization
Maintains composure in highly stressful or adverse situations
Promotes cooperation and commitment within a team to achieve goals and deliverable's experience supporting applications and product
Working knowledge of SQL query and reporting
Excellent analytical and critical thinking skills with the ability to analyze and solve problems
Ability to identify and document solutions to business problems with accuracy
Must have excellent oral and written communication skills
Must be able to communicate effectively with end users, vendors and application developers
Ability to coordinate and manage multiple projects and deadlines simultaneously
Proven experience preparing, presenting, and maintaining required SDLC documentation and artifacts
Experience working in an Agile/Scrum development process preferred
Familiarity with Azure DevOps and the software development life cycle (SDLC) preferred
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crains Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built Ins 2023 Best Places to Work and Gallaghers 2022 Best-In-Class Employer awards.
