Job Description:

ABOUT THE POSITION

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The County of Riverside's Department of Public Social Services (DPSS) seeks an Investigative Technician I/II for the Criminal Records Review Unit located in Riverside.

Positions in this series, under general supervision, assist in and perform routine, non-sworn investigative work in support of the Investigative Bureau; serve civil and criminal legal processes for the District Attorney's Bureau of Investigation, Public Defender Bureau of Investigation, Department of Child Support Services, or preliminary investigations for Early Fraud Detection Unit of the Department of Public Social Services (DPSS); and do other work as required.

The selected candidate will review case files, and collect, organize, and analyze official and unofficial documentation related to cases. The Investigative Technician I/II will also be tasked with conducting field interviews as needed for the purpose of Welfare Fraud Prevention, as well as explaining program fraud prevention to eligibility staff. Duties also include conducting preliminary field investigations regarding Early Welfare Fraud detection and preparing reports. Additionally, the incumbent will process DPSS Criminal Background Check requests for investigative purposes; document and verify eligibility factors and summarize findings from investigations made; maintain case records; review policies and procedures and prepare correspondence as required.

The most competitive candidates will possess court record interpretations, CLETS, and children's services knowledge.
This position offers a 4/10 hybrid schedule with Mondays off after training is completed and could change at any time based on business needs.
Overtime, holidays and weekends will be required.

Meet the Team!

The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. Can you see yourself here?

EXAMPLES OF ESSENTIAL DUTIES

INVESTIGATIVE TECHNICIAN I ($47,103.89 - $70,135.31 Annually)
• Provides support to Investigators that conduct investigations of: economic, hazardous materials and environmental crimes, bad check crimes, insurance fraud, homicide, and child abduction crimes, spousal, sexual and elderly abuse; interviews complainants, witnesses and defendants to collect and document information and record official statements in support of the investigative bureau; investigative dispatching, and prepares routine investigative reports.

• Reviews case files and extracts case file information useful to the investigation.

• Performs field service of civil and criminal legal process such as subpoenas, summons, and complaints; makes positive identification of person served, and time and location of services; assists in serving search warrants.

• Conducts civil annual Lanterman-Petris-Short (LPS)/conservatorship reviews and juvenile placement interviews.

• Collects, organizes and analyzes official and unofficial documents related to the assigned cases such as bank records, medical and dental records, title documents, court documents, articles of incorporation, law enforcement records and computer printouts; identifies and locates witnesses, victims, suspects and persons by using information obtained through directories, utility records, and other available sources, as well as through inquiries of public or private agencies, employers, families, neighbors, or other individuals.

• Files cases in court; tracks and monitors court proceedings; examines legal papers to verify authority, procedures and time limitations.

• Explains District Attorney, Public Defender, Department of Child Support Services, or Department of Public Social Services Investigation policies and procedures to witnesses, suspects and victims.

• Prepares and maintains statistical and operational log, records and reports; maintains computerized databases related to the assigned investigative activities.

• Prepares photo identification line-ups.

• Transports, or assists in transporting witnesses, suspects and victims.

• Sends and receives teletype printouts; operates radio, mobile telephone and paging equipment; maintains continuous contact with investigative personnel in the field in order to monitor location and exchange information.

• Acts as central receptionist for the District Attorney's Bureau of Investigations; receives, records and refers messages.

• Monitors security alarms located in assigned County facilities; issues and maintains law enforcement equipment and other investigative equipment used by investigative personnel.

• May photograph physical evidence and prepare crime scene diagrams for use by attorneys in court presentations; may testify in court as to investigative findings.

• May travel out of state or out of the country.

• May participate in surveillance and undercover investigations.

• May load, transport and store evidence.

• Conducts interviews for the purpose of welfare fraud prevention and explains program fraud prevention requirements and reviews case files.

• Conducts preliminary field investigations with regard to early welfare fraud detection. Collects and documents information and statements. Prepares written reports.

INVESTIGATIVE TECHNICIAN II (52,344.45- $77,919.50 Annually)

• Dispatch service calls for investigators using HT radios.
• Provides support to Investigators that conduct investigations of, economic, hazardous materials and environmental crimes, bad check crimes, insurance fraud, homicide, and child abduction crimes, spousal, sexual and elderly abuse; interviews complainants, witnesses and defendants to collect and document information and record official statements in support of the investigation bureau; investigative dispatching, and prepares routine investigative reports.

• Reviews case files, and extracts case file information useful to the investigation.

• Performs field service of civil and criminal legal process such as subpoenas, summons, and complaints; makes positive identification of person served, and time and location of services; assists in serving search warrants.

• Conducts civil annual Lanterman-Petris-Short (LPS)/conservatorship reviews and juvenile placement interviews.

• Collects, organizes and analyzes official and unofficial documents related to the assigned cases such as bank records, medical and dental records, title documents, court documents, articles of incorporation, law enforcement records and computer printouts.

• Identifies and locates witnesses, victims, suspects and persons by using information obtained through directories, utility records, and other available sources, as well as through inquiries of public or private agencies, employers, families, neighbors, or other individuals.

• Files cases in court; tracks and monitors court proceedings; examines legal papers to verify authority, procedures and time limitations.

• Explains District Attorney, Public Defender, Department of Child Services, or Department of Public Social Services Investigation policies and procedures.

• Prepares and maintains statistical and operational log, records and reports; maintains computerized databases related to the assigned investigative activities.

• Prepares photo identification line-ups; transports, or assists in transporting witnesses, suspects and victims.

• Sends and receives teletype printouts; operates radio, mobile telephone and paging equipment; maintains continuous contact with investigative personnel in the field in order to monitor location and exchange information.

• Acts as central receptionist for the District Attorney's Bureau of Investigations; receives, records and refers messages.

• Monitors security alarms located in assigned County facilities; issues and maintains law enforcement equipment used by investigative personnel.

• Photograph physical evidence and prepare crime scene diagrams for use by attorneys in court presentations; may testify in court as to investigative findings.

• Travel out of state or out of the country; may participate in surveillance and undercover investigations; may load, transport and store evidence.

• Conducts interviews for the purpose of welfare fraud prevention and explains program fraud prevention requirements and reviews case files.

• Conducts preliminary field investigations with regard to early welfare fraud detection. Collects and documents information and statements. Prepares written reports.

MINIMUM QUALIFICATIONS

INVESTIGATIVE TECHNICIAN I ($47,103.89 - $70,135.31 Annually)
OPTION I

Experience: One year of experience as an Investigative Technician Trainee.

OPTION II

Experience: Two years of sworn or non-sworn experience conducting field investigations or field investigative support functions within a public/private agency, which included the following duties: locating and interviewing witnesses, suspects, clients, and/or other parties involved with investigations; researching and obtaining photographs; researching, locating, obtaining, and verifying information and evidence for presentation in court; analyzing, evaluating, and assembling evidence for presentation in court, writing criminal and/or civil reports, and other forms of evidence and/or information.

OPTION III

Experience: Two years of full time experience as an Eligibility Technician II or comparable position in a Department of Public Social Services in which the primary area of responsibility included either: the auditing of case files and follow-up field work verifications, the researching of tax, property and related information used to determine potential welfare fraud cases; the gathering of information to be used in obtaining civil action against clients and providing information and evidence to be used in civil and criminal prosecutions; or experience in which the primary duties of the job involved in-depth interviewing and securing of information from individuals in order to determine, on the basis of laws and regulations, the proper case action.

Education Substitution: Completion of 12 semester or 18 quarter units from a recognized college with major coursework in administration of justice, criminal justice, criminology, law enforcement or a closely-related field may substitute for one year of experience for Options II and III.

Knowledge of: Basic functions of a law enforcement agency; Proper English usage and grammar; A variety of interviewing techniques; Research methods and techniques; the basic principles of investigation and basic investigative techniques.

Ability to: Learn, understand, interpret and apply basic laws, rules and regulations related to functions of the District Attorney's Bureau of Investigation, the Office of the Public Defender Bureau of Investigation, the Department of Child Support Services, or Department of Public Social Services; Communicate effectively both orally and in writing; Conduct routine support and/or preliminary investigations; Establish and maintain effective working relationships with those contacted in the course of work; Operate a variety of motor vehicles; Maintain records and files related to the assigned duties.

INVESTIGATIVE TECHNICIAN II (52,344.45- $77,919.50 Annually)

OPTION I

Experience: One year of experience as an Investigative Technician I in the County of Riverside or a comparable position in the Department of Public Social Services, Department of Child Support Services, Public Defender or District Attorney's Office.

OPTION II

Experience: Three years of sworn or non-sworn experience conducting field investigations or field investigative support functions within a public/private agency, which included the following duties: locating and interviewing witnesses, suspects, clients, and/or other parties involved with investigations; researching and obtaining photographs; researching, locating, obtaining, and verifying information and evidence for presentation in court; analyzing, evaluating, and assembling evidence for presentation in court, writing criminal and/or civil reports, and other forms of evidence and/or information. (Completion of 12 semester or 18 quarter units from a recognized college with major coursework in administration of justice, criminal justice, criminology, law enforcement or a closely-related field may substitute for one year of the required experience for Option II only.)

OPTION III

Experience: Two years of full time experience as an Eligibility Technician III or comparable position in a Department of Public Social Services in which the primary area of responsibility included either: the auditing of case files and follow-up field work verifications, the researching of tax, property and related information used to determine potential welfare fraud cases; the gathering of information to be used in obtaining civil action against clients and providing information and evidence to be used in civil and criminal prosecutions; or experience in which the primary duties of the job involved in-depth interviewing and securing of information from individuals in order to determine, on the basis of laws and regulations, the proper case action.

Knowledge of: Basic functions of a law enforcement agency; Proper English usage and grammar; a variety of interviewing techniques; research methods and techniques; Basic principles of investigation and basic investigative techniques; Functions, laws, rules, and procedures of the Department of Public Social Services, Department of Child Support Services, District Attorney's Office or the Office of the Public Defender; law enforcement investigative techniques; Principles of identification; preservation, and presentation of evidence; and the rules of evidence and of court procedures.

Ability to: Learn, understand, interpret and apply basic laws, rules and regulations related to functions of the District Attorney's Bureau of Investigation, Public Defender Bureau of Investigation, Department of Child Support Services or Department of Public Social Services; Communicate effectively both orally and in writing; Conduct routine support and/or preliminary investigations; establish and maintain effective working relationships with those contacted in the course of work; operate a variety of motor vehicles; and maintain records and files related to the assigned duties; Read, analyze, interpret and understand civil and criminal court documents including civil proceedings, criminal complaints, pleadings, probation reports, prior conviction records, arrest and search warrants, and grand jury documents; Apply basic laws, rules and regulations related to the assigned investigative area; perform the full range of routine, non-sworn investigative duties; interview members of the public, suspects, witnesses and victims of crimes to extract and document pertinent information; prepare clear and concise reports.

SUPPLEMENTAL INFORMATION

Other Requirements
Overtime, holidays and weekends will be required.

License and Certificate:Possession of a valid California Driver's License is required.

Must be able to pass an extensive background check from department & Human Resources.

Depending on the unit assigned, incumbents must be able to lift and carry up to 50 lbs., and drive up to 500 miles during a shift.

Veterans' Preference
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here ( Download PDF reader ).

What's Next?
Open to All Applicants
This recruitment is open to all applicants.Qualified applicants may be considered for future vacancies throughout the department.
Applicants who are current County of Riverside employees and/or current employees of the Department of Public Social Services may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/ .

Application Period

BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.

Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. All applicants must submit a complete application by the close date of the recruitment. No late applications will be permitted.

Include relevant work experience details on resume and/or application.
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered.
Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account.If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
For questions regarding this recruitment
For specific questions regarding this position, contact Claudrina Suazo at csuazo@rivco.org .

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.

GENERAL APPLICATION INFORMATION:

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

• 
  Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.


• 
  Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.


• 
  Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.

A new member is defined as any of the following:

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.

A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):

0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

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