The Customer Service Associate acts as the liaison between the Customer and the Company/Sales in performing all general execution of customer support.
Job Responsibilities
Develop and maintain a positive business relationship with the customer and cross-functional teams
Serve as the primary Customer contact for sales orders, inquiries, reports, issues
Enter or release standard PO's for base customers into the system ensuring order accuracy regarding item quantities, delivery/pick-up dates, pricing and all customer-established parameters
Resolve basic discrepancies or customer inquiries entering returns, debits, credits as required
React quickly/effectively to log, track and resolve Consumer and/or Customer complaints
Work cross-functionally with Production, Shipping, Transportation, procurement and Supply Chain to coordinate customer needs
Maintain basic knowledge of products, Customers, Brokers; understand Master Data
Maintain an awareness of price, product, availability or other changes that could occur, keep Customers informed and provide solution action for any changes that could impact them
Assist Sales with samples, new item forms, price forms, specs; provide overall sales support
All GLC employees are expected to perform any assignment or job task according to the stated safety policies and procedures
All GLC employees are, expected to produce our products in a manner that exceeds the quality and value expectation of our Customers and Consumers by adhering to Good Manufacturing Practices, Policies and Procedures outlined in our Safe Quality Food Program
Other responsibilities as assigned by the manager
Required Education and Experience
• Bachelor's Degree from an accredited institution • High School Diploma or equivalent and a minimum of 5 years customer service experience will be accepted in lieu of a degree. • Must be legally authorized to work for a company in the U.S. without sponsorship.
Preferred Education and Experience
Bachelor's Degree in Business, Marketing, or a related field and 1+ years customer service experience.
SAP experience.
Excellent communication skills with varied audiences and situations both externally and internally.
Experience with Microsoft Office and integrated systems.
Ability to make sound, independent decisions based on functional expertise and experience.
Ability to handle multiple tasks, is detail oriented, and practices good follow-through.
Ability to convey positive approach to most situations, accept responsibility, deal with criticism.
Emits pleasant, helpful, and professional demeanor; develops relationships easily.
Working Conditions
• Work is performed in an office setting.
• Occasional exposure to industrial operations including: temperature extremes from approximately 35°F to 100°F; noise levels in excess of 85 dB; moisture and moving machinery.
EEOC & Disclaimer
Great Lakes Cheese is an Equal Opportunity Affirmative Action Employer.
