At HomeTeam, we put people first.We make sure at HomeTeam you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.
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Responsibilities
As a HomeTeam Customer Service Representative, you can expect to:
Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense
The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense
Provide information to prospects and initiate new service
Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
Resolving customer problems with invoices and billing questions
Conduct telephone conversations with customers about issues surrounding their service in a professional manner
Enter service-related notes in system software
Provide general marketing information to prospects and customers as requested
Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
Maintain customer files on computer and in filing system
Validate technician paperwork for completeness and accuracy
File Technician paperwork in customer files
Update notes in system with technician and other employee customer information.
Escalate appropriate inquiries or problems to managers
Collect and reconcile payments received by technicians
Why HomeTeam?
HomeTeam is the #1 pest management company to homebuilders
Currently performs more the 2,000,000 services a year
The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
Pest Management Industry is growing and is a recession resistant line of business
HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.
Qualifications
Minimum Requirements:
Must have 1 year of previous customer service experience
Entry level customer service skill and technique
Basic / entry level understanding of computers
Entry level skill on use of company telephone features and how to use them
Must be 18 years or older with a high school diploma or GED
Must successfully pass background and drug screening
Physical Demands / Working Environment:
Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
Will be required to work in the branch office
HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
