About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

As a Specialist, Remakes and Credits, you get to work with an astonishing team that plays a vital role in Carl Zeiss Vision, Inc. Show case your skills and experience with process enhancements by handling all electronic remakes, and credit requests. Has a high degree of optical knowledge as well as a working knowledge of the lab process itself. Ability to trouble shoot returned product/s and evaluate corrective action required. Expert in ensuring compliance within company credit, and return policy is being met. Assuring that all discounts being provided are accurate and up to date. Alerting management if you see abuse of stated policies. Applies the discount and returned reason codes based on quality process. Work with the Customer Service and lab team to assure customers' needs are being handled.

Sound Interesting?

Here's what you'll do:

• Handles all electronic remakes through Rx Portal.


• Handles all credit requests from the Customer Service team.


• Assures remakes and credits are coded correctly.


• Completes all electronic remakes within 24 hours.


• Applies approved credits within 20 days and applies notes as to why a credit is being denied.


• If credit is denied, will note reason for denial.


• Respond to customer service credit inquires.


• Enter relevant information into Quality Case Management system.


• Alert Management team of potential abuse.


• Assist in other areas when needed.


• Honest, dependable and be able to follow directions either written or verbal.


• Ability to multi-task and work in a fast past-paced environment.

Do you qualify?

• 2-year call center experience.


• 1-2 years of ZEISS customer service call center experience or ABO certified optician or equivalent experience.


• Experience with ZEISS management systems (i.e. DVI, SAP, Eyefinity, SAP, Portal or equivalent).


• Data entry experience.


• Keyboarding experience including 10-key.


• Experience using computer and Microsoft Office Suite (Outlook, Word, etc. or equivalent).


• Knowledge of coding remake orders and / or credits.


• Ability to multi-task, prioritize and use time effectively.


• Ability to work in a fast-paced, multi-task production environment.


• Strong interpersonal, verbal, and written communication skills.


• Ability to navigate multiple systems effectively.


• Data entry skills including keyboarding and 10-key.


• Eye for attention to detail and symmetry.


• Possess a high degree of listening and comprehension skills.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:
Tina Eilerman