Location: Eastern Iowa

Leadership and Team Management:
Promotes patients health by assessing, developing, planning, implementing, and evaluating day-to-day and long-term management of the Psychiatry Triage Team. Supervise a team of triage staff, providing guidance, support, and fostering a positive work environment. Conduct regular performance evaluations, identify training needs, and provide ongoing coaching and development opportunities. Promote teamwork, collaboration, and effective communication within the triage team and with other departments. Participate with Human Resources and other appropriate team members to support onboarding and offboarding activities for Triage Team members.
Triage Process Oversight:
Develop and implement triage benchmarks, protocols, and guidelines to ensure consistent and efficient patient assessments, clear and concise documentation, and all other day-to-day functions. Review and update triage policies and procedures in accordance with industry best practices and regulatory standards. Monitor the triage process to ensure accurate and timely prioritization of patient care based on severity and acuity levels. Collaborate with providers and other team members to ensure seamless coordination of patient care and optimize resource utilization. Maintains Triage related policies and procedures, developing workflows, training tools and resources.
Clinical Decision-Making:
Apply advanced clinical knowledge and critical thinking skills to assess and evaluate patient symptoms, complaints, and vital signs. Make informed and accurate decisions regarding appropriate care pathways, including recommending emergency services, urgent care, or scheduled appointments. Provide consultation and guidance to triage team members for complex or ambiguous cases, ensuring optimal patient outcomes.
Documentation and Reporting:
Ensure accurate and thorough documentation of triage assessments, recommendations, and outcomes in electronic medical records. Compile and analyze data related to phone call volumes, triage outcomes, strategic plans, and key performance indicators to identify trends and areas for improvement. Prepare regular reports on triage activities, including productivity, quality metrics, and patient satisfaction. Oversight and ownership of team day-to-day functions.
Quality Assurance and Compliance:
Maintain a high standard of quality and adherence to regulatory requirements in the triage process. Conduct audits and quality assessments to identify opportunities for improvement and implement corrective actions as necessary. Stay updated on current trends, guidelines, and research in triage nursing and incorporate best practices into daily operations. Collaboration with psychiatry department leaders for project development, pilot, implementation, and expansion. Assist to investigate and resolve patient and provider complaints. Assists in onboarding and offboarding workflows. Other duties and projects as assigned.