As a Customer Order Specialist, you will be responsible for analyzing customer service data, identifying trends, and providing insights to enhance the overall customer experience. You will play a key role in optimizing service processes, improving customer satisfaction, and supporting the development of customer service strategies.

What will you do:
• Process, administrate and co-ordinate customer orders from receipt to dispatch, ensuring they are delivered on time, to customer specification and within budget
• Interpret technical requirements, prepare and submit contract documentation as appropriate
• Liaise with customers regarding all elements of project including approvals, variation instructions, deliveries, site work, customer inspections and/or maintenance of ongoing framework contracts
• Manage customer Projects to Business and Customer requirements, liaising closely with supporting Tendering, Production and Sales teams
• Provide feedback to Team Manager on current performance
• Ensure Project performance is achieved thorough timely Contract Reviews.
• Ensure Risk is managed to business objectives, both Commercially and Technically.
• of all Projects
• Check the work in progress, through Review meetings, feedback any positive/negative deviations for next bid submission
• Analyze customer service data to identify trends, patterns, and areas for improvement
• Identify opportunities for process optimization and automation to streamline customer service operations
• Ensure departmental KPIs are met

What qualifications will make you successful:
• Bachelor's Degree in Business Administration, Statistics, or related field.
• 2+ years of experience scheduling
• Proven experience in data analysis and reporting, preferably in a customer service or support environment
• Proficiency in data analysis tools and software, such as Excel, SQL, and customer relationship management (CRM) systems
• Strong analytical and problem-solving skills, with the ability to translate data into actionable recommendations
• Excellent communication and presentation skills
• SAP experience preferred

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers .

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric. https://youtu.be/C7sogZ_oQYg

Who will you report to?
Customer Service Manager

Let us learn about you! Apply today.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.As a Customer Order Specialist, you will be responsible for analyzing customer service data, identifying trends, and providing insights to enhance the overall customer experience. You will play a key role in optimizing service processes, improving customer satisfaction, and supporting the development of customer service strategies.

What will you do:
• Process, administrate and co-ordinate customer orders from receipt to dispatch, ensuring they are delivered on time, to customer specification and within budget
• Interpret technical requirements, prepare and submit contract documentation as appropriate
• Liaise with customers regarding all elements of project including approvals, variation instructions, deliveries, site work, customer inspections and/or maintenance of ongoing framework contracts
• Manage customer Projects to Business and Customer requirements, liaising closely with supporting Tendering, Production and Sales teams
• Provide feedback to Team Manager on current performance
• Ensure Project performance is achieved thorough timely Contract Reviews.
• Ensure Risk is managed to business objectives, both Commercially and Technically.
• of all Projects
• Check the work in progress, through Review meetings, feedback any positive/negative deviations for next bid submission
• Analyze customer service data to identify trends, patterns, and areas for improvement
• Identify opportunities for process optimization and automation to streamline customer service operations
• Ensure departmental KPIs are met

What qualifications will make you successful:
• Bachelor's Degree in Business Administration, Statistics, or related field.
• 2+ years of experience scheduling
• Proven experience in data analysis and reporting, preferably in a customer service or support environment
• Proficiency in data analysis tools and software, such as Excel, SQL, and customer relationship management (CRM) systems
• Strong analytical and problem-solving skills, with the ability to translate data into actionable recommendations
• Excellent communication and presentation skills
• SAP experience preferred