Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
The Learning Experience Program Coordinator supports the execution of all learning programs for the Chubb Global Learning (CGL) team. Partnering with the Program Managers, Learning Strategy Managers, Facilitation Specialists and Business Leaders, the role is responsible for coordinating and executing all of the details including but not limited to logistics, materials, communications, systems and onsite/virtual support associated with Chubb Global Learning programs. The person in this position handles numerous projects, events, and stakeholders simultaneously, prioritizes work, and takes the initiative to resolve issues. The ideal candidate must be well organized, detail oriented, and a self-starter who can communicate effectively with all levels of management as well as within the department. This is a full-time position, ideally based in Whitehouse Station, NJ. If the selected candidate is located elsewhere, it will require frequent, week-long travel to Whitehouse Station, other Chubb offices or to an offsite venue.
Responsibilities
Manage all program logistics, including but not limited to:
Securing venue (Chubb classrooms or off-site) and hotels (as applicable) to be used in our learning programs
Coordinating participant travel locally between venue and hotel
Setting up meeting facilities, equipment, and supplies
Drafting communication to participants, facilitators, and business leaders regarding learning events
Overseeing hotel, meal, and ground transportation arrangements for all travelers
Arranging and attending dinners and/or various social learning activities in the evening for programs
Implementing, updating, and refining (as necessary) project plans and workflows to ensure all tasks are addressed
Support the execution of learning programs including but not limited to:
Developing/maintaining calendar for Global Learning programs in collaboration with CGL team members
Coordinating, collecting, editing, formatting, copying, and collating classroom content in advance of the program
Collaborate with Program Manager and Learning Development Team to create program marketing material and classroom presentation.
Use Chubb's Learning Management Systems to create, send, and aggregate results for classroom evaluations
Assist in the set-up and delivery of virtual classroom sessions to include session launch and closing facilitation as needed
For in-person learning, set-up and take down of the classroom and managing all technology used in the classroom
Directing support from internal and external resources (i.e., Branchburg, Engineering, Security, Mail Room, Cafeteria/Catering Services, hotels, ground transportation providers and any vendors) to ensure proper program execution
Trouble-shooting all issues that arise during the classroom session
Collaborating with other Chubb learning groups regarding best practices
Monitor budget and expense data for Learning and Development programs including but not limited to:
Performing expense analyses for each learning program to identify potential efficiencies and mitigate risk of overspending
Managing all program budgets and associated expenses, including paying, tracking, recording, coding and charging back expenses for the program assigned
Support the data needs of the Learning and Development function including but not limited to:
Use Chubb's Learning Management Systems to set up Events & Sessions, and to maintain and monitor curriculum completion, registrations, and evaluations
Data manipulation, data analysis skills to support identifying learning trends and monthly/quarterly report data
Provides the learning data needed for event creation in the Chubb Learning Management Systems, including course/event name, objectives, number of participants, location, type of learning
Creates and maintains rosters for learning events, closes classes upon completion
Oversees evaluation completion for courses through the Chubb Learning Management Systems , including follow up for evaluation completion and monitoring of participant feedback
Set up and monitor social learning functionality using the Chubb Learning Management Systems, Teams and/or The Village.
Qualifications
Ability to manage multiple high-priority programs and stakeholder interactions simultaneously
Demonstrated flexibility and problem-solving skills; having a solution-oriented and adaptable approach
Excellent organization, multi-tasking, and time management skills
Excellent communication skills, both written and verbal
Strong collaboration and teamwork skills
Proficiency in MS PowerPoint, including creating and using templates, graphics, and adding animation
Proficiency in MS Excel, including pivot tables, formulas, spreadsheet and data manipulation, macro and mail merge functions.
Proficiency with MS Word, including use of templates, macros, and mail merge functions
Proficiency in MS Outlook, including maintenance of e-mail distribution slips, calendar functionality, etc.
Demonstrated experience with WebEx webcast and virtual classroom functionality and conference calls.
Proficiency with Learning Management Systems' and functionality for course management and reporting
Familiarity with expense management systems and processes
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ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
