Headquartered in Chattanooga, Tennessee, Tennessee Valley Federal Credit Union was founded in 1936 as a non-profit financial cooperative built on the promise of “people helping people". With $2.1 billion in assets, Tennessee Valley Federal Credit Union (TVFCU) is a progressive member-focused financial institution, respected as one of the most financially sound in the industry. With 21 branches and using state-of-the-art technology, TVFCU provides financial services to more than 163,000 members in Southeast Tennessee and Northwest Georgia. As a very high honor, TVFCU was recently named the Best Credit Union in the state of Tennessee by Forbes, and even received the highest score of any financial institution in the nation.

Job Description:

TVFCU desires to recruit talented service professionals who embody our overall values and are passionate about the work they do for our membership. TVFCU opportunities have the potential to develop into satisfying career choices that enable you to learn and grow. Personal Agents respond to a variety of member inquiries, including some of the following:
 

• Process transfers and balance inquiries on TVFCU member accounts


• Maintain account records and effectively cross-sell products and services to our members.


• Research, Identify, and resolve issues related to TVFCU Online banking system and Visa debit/ATM cards.


• Respond to member emails.


• Representatives are responsible for maintaining a high level of quality that is measured via our member quality service survey.


• Other duties as assigned

Skills and Other Requirements:

TVFCU requires that candidates possess a high school diploma or equivalent. Previous customer service experience in a bank/credit union environment preferred. Previous call center experience preferred.

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:
 

• Verification of education, employment, and other pertinent data included on your employment application, and eligibility to work in the United States.


• Criminal background check and drug screening.


• Pre-employment credit check required.

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.