Job Description:

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

WHAT YOU'LL DO 

Customer Support Representative will have responsibility for supporting the ClickSafety e-learning client base as a member of our Customer Support Team.  This role will serve as the primary contact between ClickSafety and its customers for training, IT troubleshooting, processing orders timely and accurately, confirmation of pricing, fielding and managing unique customized requests and generation of all associated company reports for management and billing. Primary responsibilities include working as a specialist to facilitate solutions and communications with sales and other departments.

WHERE YOU’LL WORK

This position will work a hybrid schedule from our Leawood, KS office location.

HOW YOU’LL SPEND YOUR TIME

• Build trust, confidence and goodwill with key customers by understanding their needs and articulating the ability of ClickSafety to meet the clients’ needs with our products and services.


• Research customer related issues and take appropriate action to ensure needs of the customer and ClickSafety are efficiently and optimally met. Adept at trouble shooting and diagnosing and communicating customer support issues.


• Responsible for tracking and monitoring progress against a set of benchmarks and metrics.


• Perform projects and other activities as assigned to deliver consistently, exceptional key account customer and internal service.

WHAT YOU'LL NEED

• Minimum of 2 years’ experience in sales or customer support for web-based business or software application provider


• Experience interacting with field-based sales teams through voice to voice, email and voicemail to deliver on strategic initiatives as it relates to the customers 


• Excellent communication skills – both written and verbal


• Ability to plan and organize work, set priorities, and direct own activities with limited supervision


• Demonstrated ability to multi-task


• Possess a strong positive attitude


• Bilingual in English and Spanish not required, but an advantage


• Strong Background working with Microsoft Office applications


• Computer – Windows 2000, Windows XP, Internet Explorer, Google Chrome, Mozilla Firefox


• High school education or equivalent; Associate’s degree is preferred


• Ability to work flexible hours as the position may include after hours and weekend support

BENEFITS

• Flexible and generous paid time off 


• Competitive medical, dental, vision and life insurance 


• 401(k) employer matching program


• Parental leave


• Wellness resources


• Charitable matching program


• Hybrid work


• On-site workout facilities (Leawood, Gilbert, Burlington)


• Community outreach groups


• Tuition reimbursement

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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