Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.
WHO WE ARE:
Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.
WHAT WE OFFER:
Competitive Pay
Vacation & Sick Leave
Medical/Dental/Vision
401(k)
Tool Discounts/Tool Insurance
Technical Training & Professional Development Classes
And More
JOB DETAILS:
Shift
1st/Day Shift
Location In-Office Schedule
Schedule to be provided by leader
Salary Range
$67,028 to 90,588 Annually
JOB SUMMARY:
The Mining Technology Application Engineer provides technical expertise within the team and assists with all support related to technology including installation, configuration, validation, troubleshooting, data engineering, etc. This individual is responsible for the maintenance of support agreements with assigned client, deriving value for the client, and overall client satisfaction of technology systems. This individual will provide leadership to other team members and develop an open line of communications with key operational and management personnel that ensures a successful relationship with our clients and fellow employees. This position will assist account managers and product support reps with the sale and promotion of both Caterpillar and non-Caterpillar technology products. Promote all manufacturer partners to include Caterpillar and Sitech products to increase the overall efficiency of the mine or earth moving operation. Promote Empire and Sitech as a leader in the field of technology and technology products to ensure maximum market share by promoting the team concept through professionalism and technical expertise.
ESSENTIAL FUNCTIONS :
Provides expert guidance and support on the utilization of technology systems including the MineStar Suite, high speed wireless networks, Product Link, Vision link, and other technologies in scope.
Provides clients with data driven recommendations on process improvement utilizing technology enabled solutions and services.
Conduct site audits and user assessments to ensure clients are utilizing technology tools to maximize value extraction from technology.
Understand and measure industry specific metrics and define client specific metrics to track value realization.
Build, support and deploy custom and standard reporting and dashboarding solutions for clients.
Provide training to internal and external stakeholders in the functionality and value of the systems.
Create, respond, and escalate client requests and issues through ticketing system leveraging both Caterpillar and Empire resources.
Responsible for the success of new deployments, major upgrades, and integration at client sites.
Responsible for integration management of technology enabled systems to client wireless and back-office infrastructure and with other applications.
Viewed as the technical expertise within the team that assists in installation, configuration, validation, troubleshooting and support of all technology systems.
Assist in scheduling repairs, support, and assigning priorities to ensure smooth workflow in the office and at client locations.
Identifies technology sales opportunities and collaborate with the Account Manager in implementation.
Manages all warranty claims, parts repair, contract billing, machine installs, and specialized client projects.
Accurately track all billable client hours in designated system by projected deadline.
Holds regular meetings with clients to ensure client is extracting value from the tools, product problems are resolved timely, contract hours are billed appropriately, and discuss continuous improvement projects.
Works safely at all times and makes safety the highest priority.
ADDITIONAL RESPONSIBILITIES:
Works with technology manager to write support contracts that address the level of support required by the client.
Develops a relationship that leads our clients to ask us for assistance in solving their technology needs.
Provides timely and accurate expertise and knowledge to account management team to develop quotes to the clients that reflect what is necessary to complete the project.
Maintains open communications with mining team.
Looks for opportunities outside of Technology Products department and communicate those opportunities to the appropriate account management team.
Coaches and mentors' technology team members to advance their expertise.
Maintain valid driver's license and suitable driving record. May travel up to 50% of the time. (Overnight stays may be required).
Complies with all company and client policies, procedures, and standards.
KNOWLEDGE SKILLS AND ABILITIES :
Must have strong computer skills to include e-mail, Microsoft Office, Networking, PC formatting and rebuild, software installation, Registry editing, Hardware specification analysis, Internet, and other industry standard systems.
Must understand analog and digital sensors and their application and utilization to augment GPS data.
Must understand electrical circuit theory and be able to read complex electrical schematics.
Must be able to use a multi-meter and test for voltage, current, continuity, and industry tools.
Must have planning and organizational skills.
Demonstrate oral and written communication skills sufficient for management level presentations.
Must have problem solving capabilities.
Able to work independently.
Advanced mechanical knowledge including CAT Machines.
Ability to maintain consistent attendance.
EDUCATION AND EXPERIENCE:
High school diploma or General Education Degree (GED).
Must have an Associate's degree or equivalent. Degree in Engineering, Survey Technology, Computer Science, or IT with a focus on networking and database technology or equivalent job-related experience.
Minimum 4 years information technology and machine control and guidance systems experience preferred.
Valid driver's license.
Experience in the use of GPS Machine Control systems.
Able to achieve MSHA certification.
Must complete site specific training and pit driving, as it pertains to contracted site.
Must be able to communicate (speak, read, comprehend, write) in English.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
The employee is occasionally required to lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
May be required to operate a forklift with appropriate certification(s).
This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
The noise level in the work environment is usually office moderate.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 480-633-5440 and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer
