Are you a Dialysis Technician seeking a departure from the daily routine of hands-on patient care? Do you have a passion for supporting applications that directly benefit our Nation's Veterans? We have an exciting opportunity for you to consider!
Document Storage Systems, Inc. is currently seeking a Dialysis Technician to join our dynamic team. In this role, you will play a crucial part in resolving software issues that have a direct impact on our valued clients, contributing to the enhancement of healthcare services for our Nation's Veterans. If you are ready to make a meaningful switch in your career and leverage your skills in a new and rewarding environment, we invite you to explore this opportunity with us!
Description
The Clinical Analyst I will be responsible for working with our customers, within our service level agreements, to assist and troubleshoot issues concerning workflows, alerts, reporting, treatment, and surveillance. The position requires an ITIL Foundations certification, as well as mastering the use of our ticketing system, knowledge base system, and our software applications. In addition, they will be responsible for resolving issues related to configuration, reproducing work ups, triaging clinical issues, and collecting data for escalation.
DUTIES AND RESPONSIBILITIES: Essential Duties:
Engage with both internal and external customers on new or existing issues via phone, chat, and email, while complying with Service Level Agreements.
Investigate, troubleshoot, diagnose, and resolve problems with interconnected systems, including pharmacy, labs, diagnostic systems, and more.
Participate in training classes that will offer you company, department, and product knowledge to become a Subject Matter Expert on our software, tools, and technologies.
Write and maintain documentation of gained knowledge on our software and their clinical components.
Assist clients with use of the software's functionality to accomplish desired task or results in their clinical workflow, such as alerts and reporting criteria.
Work within department policies and guidelines, using your knowledge and skills, instead of scripted assistance.
Other Duties:
Ability to collect, analyze, and summarize Electronic Health Records (EHR) data.
Use industry knowledge to identify and obtain resources and/or services needed to assist others.
Utilize knowledge of industry casework, theory, technique, and application.
Utilize knowledge of, and skills in, interpretation and application of clinical terms and workflow.
Perform other duties as needed.
SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES
Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.
The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.
QUALIFICATIONS:
Skills:
Required:
Possesses analytical and problem-solving skills.
Ability to work effectively (maintaining accuracy and sensitivity) under tight timelines and schedules.
Possess excellent listening skills and a commitment to communicating in a clear, concise and timely manner at all times.
Possess proven aptitude for understanding technical troubleshooting and the ability to learn new software as needed.
Must be able to provide documentation of your COVID-19 Vaccination Record Card to be admitted on client’s property or provide an exemption for medical or religious reasons.
Desired:
Health Level Seven (HL7) knowledge.
Health Insurance Portability and Accountability Act (HIPAA) knowledge.
Hemodialysis workflow knowledge.
Client application troubleshooting or client-facing activities.
An inpatient, outpatient, scheduling, or acute care healthcare settings experience.
Hands-on clinical work role in Dialysis.
Software application troubleshooting or training.
Electronic Medical Record Systems or hospital IT systems experience.
Education:
Required:
High School Diploma or GED
Desired:
Associate’s / Bachelor's degree in Microbiology, Pharmacy or Healthcare IT related degrees or equivalent experience and/or education
Certification(s), Licenses:
Required:
Information Technology Infrastructure Library (ITIL)
Similar related field(s) or equivalent experience and/or education
Desired:
ITIL Foundations v4
Years of experience in a similar role:
Required:
Two years of working experience in a hands-on clinical work role, in one or more areas of:
Dialysis
Inpatient
Outpatient
Acute Healthcare
Health Department
Desired:
VA Hospital or Open-Source VistA experience
Help Desk Experience
Jira and/or Confluence experience
Experience with Client application troubleshooting or client-facing activities
Experience in analyzing, troubleshooting and configuring Windows-based applications
Experience in analyzing, troubleshooting and configuring applications
Experience with software application troubleshooting or training
Experience with Electronic Medical Record (EMR) systems
PHYSICAL DEMANDS:
Standing
5% per day
Sitting
90% per day
Walking
5% per day
Stooping
2% per day
Lifting
2 times per day (10 lbs)
Computer Work
95% per day
Telephone Work
65% per day
Reading
80% per day
Other, please specify
0% per day
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you need an accommodation seeking employment with DSS, Inc., please email jobs@dssinc.com or call (561) 284-7373. Accommodations are made on a case-by-case basis.
