Job Description:

Job Objectives:

The Project Coordinator, Business Operations supports Admitted and Non-Admitted Property Casualty and Professional Lines products written in North America for Allied World.

The Project Coordinator is a key member of the Business Operations team, supporting the Clearance and Renewal Management teams by running daily meetings and facilitating communication with the operations and the underwriting community.  The Project Coordinator is responsible for organizing and managing project activities, under the direction of a Project Manager (PM).

The Project Coordinator is responsible for liaising and facilitating the execution of project deliverables by the offshore teams, working on behalf of underwriting and operational teams while interfacing with internal resources to meet and support changing needs and business strategies.   This includes supporting development of operational workflow and system efficiencies, system testing, training documentation and delivery, new or enhanced product offerings and corporate initiatives.

 

Duties and Responsibilities:

·       Knowledgeable and able to speak on team procedures and practices while attending and participating in stakeholder meetings at all levels of internal resources within the organization including UW, IT, Actuarial, Legal & Compliance, and Claims.

·       Create tickets for IT team with documentation and clear understanding of problems or issues that the offshore team may face.  Track, execute appropriate follow up reminders, and escalate tickets as needed.

·       Compile the key performance indicators for the business reviews with a quarterly review that is presented to business leads and actuary.

·       Generate, update, maintain and distribute documents (i.e., procedure and process workflow documentation for clearance and renewal management, training manuals, and materials).

·       Ensures the underwriter and account coordinator lists are current through monthly follow-ups with business leads.

·       Coordinate and handle daily team meetings, review, and take ownership of bimonthly / monthly meetings with offshore resources to document and maintain IT Ticket tracker and Team List.

·       Documenting and providing a comprehensive record of the discussion, decisions, and any action items that may need to be followed up from a meeting.

·       Recognize issues that occur during project execution.  Work with team to investigate the root cause and analyze a mitigation and action plan.

·       Track feedback from the business looking for trends, training gaps, and potential for process updates.

·       Have full knowledge of the necessary processes to participate in the yearly testing of our underwriting system’s Disaster Recovery.

·       Assist in new hire setup for our third-party partner and maintain team’s access directory.

·       Responsible for a combination of administrative tasks to support Business Operations team; including but not limited to maintaining distribution lists, updating documents on SharePoint, and compiling reports from EDW.

·       Possible travel between CT office, NYC office and NJ office.

·       Bachelor’s degree required.

·       Knowledge of IT and Project Management concepts, strategies, and methodologies

·       1-3 years of experience supporting Project Managers preferred.

·       Strong, demonstrated negotiation and persuasion skills, strong written & verbal communication skills, strong organizational skills, and Proficient in Microsoft Office Suite, especially MS Excel and PowerPoint.

·       Ability to communicate and present effectively to VP level and above.

·       Strong independent problem-solving skills.

·       Knowledge of Project Management Tool(s) preferred.

·       Knowledge of insurance industry preferred.

·       Proven ability to work effectively both independently and in a team-based environment.

·       Demonstrated willingness to be resourceful, flexible, adaptable to changing priorities and challenge the status quo.

About Fairfax 

Fairfax is a holding company which, through its subsidiaries, is engaged in property and casualty insurance and reinsurance and investment management.  

About Allied World 

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and we benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways. Our capital base is strong, our solutions anticipate rather than react to changing trends, and our teams are focused on establishing long-term relationships that are mutually beneficial. Learn more about how we can help you manage your risk by visiting: Web: www.awac.com | Facebook: www.facebook.com/alliedworld | LinkedIn: https://www.linkedin.com/company/allied-world  

 

Our generous benefits package includes: Health and Dental Insurance, 401k plan, and Group Term Life Insurance.  Allied World Insurance Company is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will be considered for employment without regard to an individual's race, color, national origin, religion or belief, sex, age, genetic information, marital or civil partnership status, family status, sexual orientation, gender identity, or their protected veteran or disability status.  Please visit www.awac.com for further information on Allied World.   

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