Job Description:

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

NHA is building the next generation of allied health professionals.  Since 1989, we have helped over 1 million people access a better future in healthcare.  From education and training to certification and career development, we partner with individuals, educators, and employers to elevate the learning experience, ensure practice, and career readiness and drive positive outcomes for the industry, allied health professionals, and ultimately patients. NHA is a brand in Ascend Learning’s healthcare segment.

WHAT YOU'LL DO

The Client Solutions Specialist (also referred to as, "CAM") is primarily responsible for B2B client management and sales support, in addition to B2C process support (including taking payments on account) as well. This position is responsible for account set up and account maintenance. This includes set up and maintenance of all organizational products, pricing, and promotions. The CAM is also responsible for accurate billing, general support and processing refunds. In addition, the client solutions specialist will work directly with customers (B2B and B2C) to complete payments on their account balance via phone and on-line channels. They will interact and communicate with other functions and teams on a regular basis to best serve internal and external customers and stakeholders.

WHERE YOU’LL WORK

This position will work hybrid from our Leawood, Kansas office location. Remote candidates will be considered.

HOW YOU’LL SPEND YOUR TIME

• Collaborate with key stakeholders and functional teams to support and execute the set ups of products, pricing, and other processes in service of new and existing customers.


• Create client invoicing for customer orders real time / daily or other activities related to revenue at various intervals while adhering to special billing / statement handling for specific customers.


• Build, grow, and maintain productive relationships with key NHA account personnel within current accounts, peers, and across functions within NHA and Ascend.


• Maintain and enter monthly billing into financial system for monthly billing customer accounts.


• Respond to customer inquiries, accept/enter payments from customers and facilitate customer returns.


• Work with IT, Product and Marketing teams to support launch of new and modified products and, when time and team capacity permits, support basic testing (UA) of those new products, processes.


• Input communications, notes, activities, documents, and other relevant information to process orders using CRM, Great Plains and Certification Portal.


• Help develop and maintain robust system of internal controls and respond to internal and external audit requests for processing information and various transaction supporting documentation.

WHAT YOU'LL NEED

• Bachelor’s degree preferred plus 2-3 years of experience in billing, account management, customer service and/or sales support roles.


• 1+ Years MS Dynamic CRM and Great Plains Financial applications experience or related.


• Critical thinking and analytical skills.


• Strong Customer Focus and Satisfaction Orientation.


• Technical aptitude and comfort working in numerous systems continuously throughout each day.


• Excellent collaboration, teamwork, and customer service skills.


• Proven organizational and time management skills.


• Strong attention to detail.


• Strong verbal and written communication skills.

BENEFITS

• Flexible and generous paid time off


• Competitive medical, dental, vision and life insurance


• 401(k) employer matching program


• Parental leave


• Wellness resources


• Charitable matching program


• Hybrid work


• On-site workout facilities (Leawood, Gilbert, Burlington)


• Community outreach groups


• Tuition reimbursement

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

 

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