The Shift Supervisor coordinates all of the minute to minute operations of the PJM Control Rooms. The Shift Supervisor provides direct leadership for the shift team which includes a minimum of 7 System Operators and is the primary interface to all support staff. The Shift Supervisor performs the duties of the NERC Reliability Coordinator, as defined in the NERC functional model, for the PJM Control Area. Additionally, the Shift Supervisor has the responsibility and the authority to take direct and timely real-time actions (without obtaining higher level approval) including directing shedding of firm load to prevent or alleviate System Operating Limit or Interconnected Reliability Operating Limit Violations.

Essential Functions:

• Maintain power system reliability by ensuring operations are in compliance with applicable NERC standards and PJM operating and emergency procedures.




• Responsible for PJM’s reliable and efficient system operations by coordinating the real-time operation of the bulk power electrical system and markets.




• Provides leadership and direction to Valley Forge and Milford System Operators through:




• Willingly accepting responsibility




• Technical skills to effectively monitor the system




• Sound judgment




• Multi-Tasking ability




• Flexibility in dynamic situations




• Moral courage to recommend and implement the best solution, not the easiest




• Ability to effectively communicate




• Committed to self development




• Sets the example in disciplined focus upon the system




• Actively supports PJM’s mission




• Fosters an atmosphere of Crew Resource Management and Human Performance principles




• Fosters a commitment to operational excellence




• Committed to developing Valley Forge and Milford System Operators through:




• Assertive in providing real-time guidance




• Capable of providing constructive feedback in counseling/development sessions




• Develop and implement training programs




• Leads Projects to enhance system operations and achieve PJM priorities through:




• Able to document, communicate, and resolve real-time operating issues




• Able to document and present proposed enhancements to operator instructions processes and tools




• Perform the Reliability Coordinator, Transmission Operator and Balancing Authority function for the PJM RTO.

Characteristics & Qualifications:

Required:

• HS degree, BS, Engineering or equivalent work experience




• 2+ years of leadership experience in a managerial/supervisory role. Can also have leadership in leading a team or project.




• Ability to communicate effectively with management, peers, and customers




• Ability to develop flexible business processes to support a changing environment




• Ability to develop strategy and policy using previous knowledge and experience




• Ability to develop strong relationships with multiple departments and divisions




• Ability to communicate effectively with management, peers, and customers




• Ability to develop flexible business processes to support a changing environment




• Ability to develop strategy and policy using previous knowledge and experience




• Ability to develop strong relationships with multiple departments and divisions




• NERC Certified System Operator




• PJM Transmission and Generation Certified System Operator

Preferred:

• MBA, Business Administration




• 2+ years of leadership experience in a managerial/supervisory role.




• Ability and desire to build relationships and interact with a wide range of stakeholders and staff to maintain and enhance PJM’s customer service reputation




• Experience with PJM operations, markets, and planning functions