Job Description:

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

The FYT coach provides advisement and case management services. These services are provided via telephone, email, video and face-to-face interactions. Conducts outreach to key stakeholders including program participants and community resources. Provides information regarding community resources. Develops relationships with relevant agencies and service providers. Maintains strict confidentiality standards. Links participants to resources to ensure successful employment outcomes. Plans and oversees special projects. Analyzes, recommends, and documents new processes and changes to existing processes to improve quality and efficiency of operations. Provides various duties as needed to successfully fulfill the function of the position. 

Job Duties:

• Contact potential program participants


• Provide coaching using approved coaching methodology


• Connect FYT participants to LMS Help Desk for account creation


• Provide support to “On My Shoulders” course facilitators


• Perform accountability partner sessions with “On My Shoulders” participants in between course sessions


• Assist FYT participants with identifying their challenges


• Assist FYT participants with developing their success plans


• Coaching FYT participants to implement success plans

This position requires a background check that involves a national search and fingerprint search to be eligible for employment. Results of the completed background check will be provided to the funding sponsor for their records.

This position may be eligible for remote or hybrid work.

Required Education and Experience: Bachelor’s Degree, AND:

• 24 months professional experience in child support, social/government services, or office-based customer service.

Equivalency/Substitution: Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 72 months of related experience.

 Skills:

• Detail oriented for accuracy of data and information


• Customer service skills


• Composition and proofreading skills


• Strong initiative to solve problems


• Proficient in Microsoft Office


• Ability to speak, read and write clear, concise English

Departmental Preferences:

• Experience with customer service via the telephone, video conferencing (Zoom or MS Teams), or by email

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.


 

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission. 

 

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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