PURPOSE:
This is an Operations position responsible for directing and supervising daily activities associated with Transportation and on-time customer service. Responsibilities include but are not limited to, customer service, route monitoring, safety/compliance, providing direction to Transportation supervisory staff, and interaction with and providing direction to drivers.

ESSENTIAL FUNCTIONS:

•Supervise the daily work activities and safety of transportation associates, including adherence to standard delivery operating procedures, adherence to daily route plans, and providing best in class customer service.
• Analyze real-time and historical data (through Peoplenet and other systems) to maintain accurate route plans, improving transportation efficiency and customer service
• Supervises the proper utilization of company assets (including software, systems, labor, and equipment) in support of the transportation department. Documents and coordinates required repairs with Maintenance.
• Reviews Transportation productivity reporting and suggests efficiency ideas, cost reduction measures and assists with the implementation of strategic delivery changes. Makes recommendations for disciplinary action and/or behavior modification where required based on consistent review of performance data metrics.
• Interprets, trains and applies company policies and procedures - including food safety, Hours of Service, record keeping, performance expectations and safe work methods, etc.
• Manage labor hours and direct labor activities to stay within planned budget, recommend optimal work schedules, provide input on stop and route changes, provide input on customer service times, customer open/close times, window expectations and provides to appropriate person for necessary changes.
• Communication with sales management through email and maintains status update board to collaboratively resolve any customer or delivery opportunities/issues.
• Communicates proactively with drivers and directs activities to ensure adherence to route plan and on-time delivery targets, and overtime objectives.
• Coordinates with Transportation Road Supervisors and with Safety team to ensure consistent training, driver observations, and conduct ride-along observations with drivers.
• Maintains preferred transportation work method documentation and makes improvement recommendations based on collaborative driver feedback
• Conducts timely accident investigations and reviews to determine root causes.
• Ability to keyboard proficiently - utilizing canned reporting and creation of specific ad-hoc reports to identify areas for improvements.
• Performs other duties as assigned.

JOB REQUIREMENTS:
Education/Certification:
• Two or four-year college degree in Business Management, Supply Chain Management or similar major preferred.

Experience:
• Minimum four years' experience in multiple stop dispatch operation.

Knowledge:
• Knowledge of Department of Transportation Regulations.
• Microsoft Applications including: Word, Excel, Access, and PowerPoint.