We are seeking a full-time Marine Product Support Specialist in our Olathe, KS location. In this role, you will be responsible for getting people back to their passion by providing technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.
Essential Functions
Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
Become knowledgeable in the specifications, capabilities and operation of Garmin products
Remain current on changes in policies, procedures, and product offerings
Accurate and timely completion of tasks and/or projects of basic complexity within defined process
Thoroughly document work in an organized and timely manner
Work a consistent and reliable schedule as identified by management
ESSENTIAL FUNCTIONS FOR SPECIFIC FOCUS AREAS:
Bilingual Specialist
Provide support to Garmin customers in designated language - French/Portuguese/Spanish
Demonstrate international cultural awareness
Transcreate basic knowledge articles and FAQ's
Community Moderator
Engage with customer messages across multiple social channels as well as ensure that customers have a positive experience
Develop product knowledge across multiple segments
Possess a fundamental understanding of the social media channels
Shared Support Coordinator
Consistently communicate with accounting department to resolve issues related to orders
Demonstrates ability to find creative solutions to order and exchange questions
Performs troubleshooting of tasks on issues reported by various departments such as transportation issues and returns
Answer mildly complex questions from Product Support on order issues and entry questions
Review problem orders and notify customers of any issues or delays
Basic knowledge of key systems
Basic Qualifications
High School Diploma or GED
Demonstrated interest for the product segment and interest in developing product knowledge
Demonstrated customer service expertise
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
Demonstrated reliable and predictable attendance
Demonstrated computer skills and ability to navigate multiple screens
Desired Qualifications
Fluency in Spanish, Portuguese and/or French languages in addition to English
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
