At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
Provides operational support for various education technology systems and infrastructure, including participating in the specification, acquisition and implementation of hardware and software systems.
Ensures maximum availability and performance of various technology hardware, software, and systems, monitors incident reporting queues, investigates and resolves equipment failures, diagnoses operational problems.
Develops and implements preventive maintenance procedures and participates in life cycle replacement on technology equipment.
Provides technical training and support to junior support staff, units and departments, maintains knowledge, and evaluates emerging technologies.
Performs inventory control and collaborates with outside vendors as appropriate.
Provides experienced consulting to faculty and staff and collaborates with team members to analyze multimedia system requirements, develop specifications, and interact with vendors on the acquisition and implementation of multimedia learning technology.
Facilitates and leads interviews, focus groups, and workshops to establish current and future digital media and multimedia system requirements.
Designs, programs, and installs multimedia hardware and software; develops test plans and conducts system/integration testing of changes, enhancements, and new programs or functions to ensure they meet operational needs.
Analyzes, diagnoses and resolves undocumented complex problems to ensure maximum availability and systems performance.
Identifies and researches emerging trends and practices, tests and develops innovative hardware/software solutions to enhance the functionality and reliability of technology operations; recommends new procedures and corrective actions.
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
Bachelor's degree preferably in a related field.
2 years multimedia/instructional systems support or related experience.
Proficient communication skills.
Maintains a high degree of professionalism.
Demonstrated time management and priority setting skills.
Demonstrates a high commitment to quality.
Possesses flexibility to work in a fast paced, dynamic environment.
Seeks to acquire knowledge in area of specialty.
Highly thorough and dependable.
Demonstrates a high level of accuracy, even under pressure.
Operational, diagnostic and maintenance skills for video and audio systems essential.
Experience with one or more programming tools preferred (Crestron, XML, HTML, SIMPL, C/C++, MySQL, Ethernet/TCP-IP protocols).
Working Conditions / Demands
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation. The role requires working at height from ladders/lifts/scaffolding as well as close spaces.
May require travel to other university campuses and locations.
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Career Level: Career
Job Function: Information Technology
Job Family: Instructional Technology
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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
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