Network Ops & Control Technician at Indiana University

Posted in Other 19 days ago.

Location: Indianapolis, Indiana





Job Description:

Department



UITS GLOBALNOC CLIENT SERVICES (UA-NNOC-IUINA)



Department Information



At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.


Established in 1998 at Indiana University, the GlobalNOC's mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120 plus, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of Indiana University, we operate as a non-profit; we focus on developing great technical staff, and providing excellent service to our clients.



Job Summary





  • Serves as the primary liaison between service desk and key stakeholders by supporting customers, vendors, and internal/external engineering groups.

  • Assists leadership in creating, documenting and maintaining network specific policies; supports processes and procedures that allow staff to systematically meet customer requirements/expectations.

  • Trains junior staff to execute processes/procedures and make informed network specific decisions absent defined procedures.

  • Works with leadership to determine appropriate set of metrics to measure service desk performance against customer requirements/expectations; reports and shares metrics with appropriate stakeholders.

  • Provides secondary front line support for network service desk operations.

  • Ensures that resources continue to meet evolving customer needs and customer support is operating as efficiently as possible.




Qualifications



Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION



Required



  • High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE



Required



  • 4 years in related technical area.

SKILLS



Required



  • Proficient communication skills.

  • Maintains a high degree of professionalism.

  • Demonstrated time management and priority setting skills.

  • Demonstrates a high commitment to quality.

  • Possesses flexibility to work in a fast paced, dynamic environment.

  • Highly thorough and dependable.

  • Possesses a high degree of initiative.

  • Ability to build strong customer relationships.




Working Conditions / Demands



This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.



Additional Information



Why work here?



  • Make a difference. Our networks are all higher education, research, and public service oriented, and we're enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.


  • Grow your skills and career. With the 20 plus networks we operate and manage, and the size and diversity of our client networks, you won't be pigeon-holed doing just one thing. Taking time to investigate, read, or study new things isn't just ok, it's required and supported.


  • Enjoy the life-friendly moderate cost of living of the Midwest, or work remotely. In Indiana, we have 2 locations - Do you like the intellectually stimulating environment of university town? Bloomington might be for you. Prefer to enjoy life in the big city? We have a location in downtown Indianapolis. We also support fully remote engineers under the right circumstances, and mixes of in-office and WFH. Applicants located in Alaska would be especially welcomed (fully remote).


  • Our people and attitude. GlobalNOC is non-profit, and is committed to a culture of positive work/life balance, diversity, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super-friendly.




Work Location



Indianapolis, Indiana or Bloomington, Indiana



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:


  • Multiple plan options for medical insurance

  • Dental insurance

  • Health Savings Account with generous IU contribution

  • Life insurance, LTD, and AD&D options

  • Base retirement plan contribution from IU, subject to vesting

  • Additional supplemental retirement plan options

  • Tuition benefit for IU classes

  • 10 paid holidays per year

  • Generous Paid Time Off

  • Paid Parental Leave

  • Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.



Job Classification



Career Level: Mastery


FLSA: Nonexempt


Job Function: Information Technology


Job Family: Network Admin, Analysis, & Eng


Click here to learn more about Indiana University's Job Framework.



Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.



Campus Safety and Security



The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.



Contact Us



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Telephone: 812-856-1234
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