Clinical Nurse Supervisor, Family Medicine - Northampton at Cooley Dickinson Medical Group (CDP)

Posted in Other 21 days ago.

Location: Northampton, Massachusetts

Job Description:

About Us

With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing health care in western Massachusetts. With a broad network of providers and facilities serving the Pioneer Valley, our services span a spectrum of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral health, and other critical needs of the community.

The Cooley Dickinson culture is built on living the values of our organization. Every employee is valued, no matter what professional function. Come work where you can make a difference every day, with opportunities for growth and development, in a great place to call home!

Northampton Family Medicine

Northampton Family Medicine is an award-winning family practice housed in Cooley Dickinson's multispecialty medical facility located at 22 Atwood Drive, Suite 201 in Northampton, MA. As a Family Medicine office, we offer comprehensive primary care services to patients of all ages, newborn through adult.

What Matters to Us

We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building! We pride ourselves on really getting to know our patients to ensure that they are receiving exceptional, personalized care.

Are you ready to bring your talent to this practice and join us in moving health care forward?

Role Overview

Reporting to the Practice Manager, the Clinical Nurse Supervisor is responsible for the leadership, oversight, and improvement of all clinical operations and clinical staff within the practice. Our practice is open Monday through Friday, 8:00am-5:00pm.

Additional Responsibilities

  • Plan and oversee nursing and medical assistant activities, ensuring customer satisfaction and adherence to policies, procedures, standards, and regulations.

  • Provide support to clinicians and provide leadership for clinical problem solving.

  • In collaboration with the Practice Manager, supervise and coordinate staff regarding personnel issues, evaluations, scheduling, orientation, training, and staff development. Participate in performance evaluations, disciplinary action, hiring, termination, and similar actions. Resolve grievances within scope of authority and oversee other personnel issues. Investigate and resolve complaints and problems that have been referred to the incumbent.

  • Manage the flow of the clinic to ensure compliance, efficiency, and patient satisfaction.

  • Contribute to improving quality & consistency of patient care & experience.

  • Provide leadership in clinical problem solving and give professional advice from a clinical perspective.

  • Serve as a liaison between multiple clinical and non-clinical (internal and external) stakeholders.

  • Assist the Practice Manager in developing and implementing strategy, operational plans, and leading projects and initiatives.

  • Routinely assist in patient care.

  • Maintain established organizational and departmental policies and procedures, objectives, confidentiality, quality improvement program, safety, infection control, compliance, and environmental standards.

  • Maintain professional growth and development through attendance at seminars, workshops, conferences and in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.

  • Meet annual competency and retraining requirements.

  • Attend meetings as required.

  • Perform other functions/duties as requested.



  • Graduate of an accredited Licensed Practical Nursing program or accredited Registered Nursing program required

  • Current Massachusetts licensure as an LPN or RN required

  • One (1) to three (3) years of experience as an LPN or RN required; physician office experience preferred

  • Demonstrated leadership qualities required; previous supervisory experience strongly preferred

  • Demonstrated strong clinical, interpersonal, organizational, and written and verbal communication skills required

  • Active BLS certification from the American Heart Association (AHA) or AHA approved organization required

  • Family Medicine/Primary Care Nursing experience preferred

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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