A Banquet Server is responsible for delivering and serving food and beverage items to banquet guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service.
Maintain Pleasant personality and demeanor throughout the function
Provide food service for banquet events in accordance with Hotel & Banquet standards
Setup action stations, Cook (ie: simmer, brown, sauté, Serve patrons at action stations in accordance with head chef plate presentation and garnishes
Setup banquet buffet displays both hot, and cold in allotted time
Maintain food levels at those displays
Engage guest(s) at banquets events in order to determine food allergies, preferences, and dietary needs. Report those needs and preferences to the proper Banquet captain(s)
Proper coffee brewing and tea brewing techniques are expected of all banquet staff
Server must be familiar with seating positions for plated events as well as proper serving techniques for proper food placement at guest tables during that synchronized service
Completes all daily side duties, post function clean up, organization, and deep cleaning of affected work areas
Report to all necessary pre shift, and post shift meetings with banquet leadership
Report to banquet leadership for inspection of completed work responsibilities before leaving the hotel property
Store all banquet & hotel equipment used in an orderly and clean fashion in accordance with banquet captain, banquet assistant manager, banquet manager, and banquet director's instruction
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:
G reet or welcome everyone, warmly with a smile
U se eye and ear contact and guest's name
E stablish/anticipate needs
S olve and own all requests/complaints
T hank everyone
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Balance team and individual responsibilities
Exhibit objectivity and openness to others' views
Able to build morale and group commitments to goals and objectives
Support everyone's efforts to succeed.
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Appropriate professional appearance and demeanor
Must be available for various shifts including early morning, late nights, double shifts, occasional triple shifts, occasional split shifts, weekends, holidays, and long hours.
Understanding of basic room diagrams for station setups and seating charts for guests'
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group environments to customers, clients, and or employees of organizations that we serve.
Education and/or Experience
1 year prior food service experience required, preferably in Banquets.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 50 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in our work environments is typically loud or very loud. If hearing protection is needed please identify that need prior to employment.
Additional Job Information/Anticipated
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.