We are delighted that you're thinking about a career with SGS!
We currently have an exciting opportunity at SGS for a Certification managerto join our highly successful certification division.
SGS is the world's leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity.
20% Performance related bonus (discretionary and subject to eligibility criteria)
Private medical cover (subject to eligibility criteria)
Competitive pension scheme + Life Assurance
Generous Annual Leave allowance (increasing with service) plus bank holidays.
An additional day off for your birthday
Discounted Gym Membership
Access to electric vehicle leasing scheme (subject to eligibility criteria)
Enhanced maternity/paternity and adoption pay.
Length of Service Awards
Health & Wellbeing initiatives
Job Title : Certification Manager
Job Type: Permanent
Location: Oldbury, Office based
Hours : 37.5 hours per week
Salary: Competitive Salary + plus company car, or car allowance
As a Certification Manager, you'll be responsible for supporting the achievement of revenue for the Certification Regions, local contribution, and Debt targets whilst adhering to technical and operational requirements for the region. You'll also be responsible for existing clients' proposal generation, scheduling, auditor management, and post-audit activities within the region.
Regional revenue, P&L, local contribution, Debtor targets, management of debt, and associated costs to achieve this
Support the Operations Manager in achieving agreed strategic targets and objectives as identified in the appraisal process
Ensure adherence to local and global processes and procedures
Manage the day-to-day operations to ensure that client requirements are met.
To support and liaise with Key Accounts Management to fulfill customer expectations
Responsible for supporting the needs and requirements including being point of escalation to maintain client satisfaction and to drive improvements as required
Working with sales as required to ensure regional / product sales strategy from new and existing business and effectively deliver same operationally
Responsible for recruitment identification, retention, and annual appraisals of auditors and support staff
Training and Development of new and existing auditors in line with Business needs
To manage and maintain auditors training, development training plans and competence to deliver the contracts for the region
The successful candidate will have operational management experience including people management within the certification sector.
Experience in customer communications
Experience working in a fast-paced environment
Ability to prioritise workload
In addition to the above you'll also need to demonstrate the following;
Lead Auditor status (desirable)
Degree level education or equivalent
Registered Lead Auditor with IRCA (desirable)
Be self motivated, flexible, and have excellent time management/planning skills