Certification Manager at SGS North America Inc.

Posted in Other 16 days ago.

Location: Los Angeles, California





Job Description:

Company Description



We are delighted that you're thinking about a career with SGS!


We currently have an exciting opportunity at SGS for a Certification managerto join our highly successful certification division.


SGS is the world's leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity.



Benefits/perks:



  • 20% Performance related bonus (discretionary and subject to eligibility criteria)

  • Private medical cover (subject to eligibility criteria)

  • Competitive pension scheme + Life Assurance

  • Generous Annual Leave allowance (increasing with service) plus bank holidays.

  • An additional day off for your birthday

  • Discounted Gym Membership

  • Retailer Discounts

  • Access to electric vehicle leasing scheme (subject to eligibility criteria)

  • Enhanced maternity/paternity and adoption pay.

  • Length of Service Awards

  • Christmas Vouchers

  • Health & Wellbeing initiatives




Job Description






  • Job Title
    : Certification Manager


  • Job Type: Permanent


  • Location: Oldbury, Office based


  • Hours
    : 37.5 hours per week


  • Salary: Competitive Salary + plus company car, or car allowance

As a Certification Manager, you'll be responsible for supporting the achievement of revenue for the Certification Regions, local contribution, and Debt targets whilst adhering to technical and operational requirements for the region. You'll also be responsible for existing clients' proposal generation, scheduling, auditor management, and post-audit activities within the region.


  • Regional revenue, P&L, local contribution, Debtor targets, management of debt, and associated costs to achieve this

  • Support the Operations Manager in achieving agreed strategic targets and objectives as identified in the appraisal process

  • Ensure adherence to local and global processes and procedures

  • Manage the day-to-day operations to ensure that client requirements are met.

  • To support and liaise with Key Accounts Management to fulfill customer expectations

  • Responsible for supporting the needs and requirements including being point of escalation to maintain client satisfaction and to drive improvements as required

  • Working with sales as required to ensure regional / product sales strategy from new and existing business and effectively deliver same operationally

  • Responsible for recruitment identification, retention, and annual appraisals of auditors and support staff

  • Training and Development of new and existing auditors in line with Business needs

  • To manage and maintain auditors training, development training plans and competence to deliver the contracts for the region




Qualifications



The successful candidate will have operational management experience including people management within the certification sector.



  • Experience in customer communications

  • Experience working in a fast-paced environment

  • Ability to prioritise workload


In addition to the above you'll also need to demonstrate the following;



  • Lead Auditor status (desirable)

  • Degree level education or equivalent

  • Registered Lead Auditor with IRCA (desirable)

  • Be self motivated, flexible, and have excellent time management/planning skills

  • Willing to travel


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