Technical Support Engineer at The Judge Group Inc.

Posted in Other 19 days ago.

Location: New York, New York





Job Description:

Location: REMOTE

Salary: $20.00 USD Hourly - $28.00 USD Hourly

Description: Our client is currently seeking a Technical Support Engineer


The role is Remote and is 3rd shift (9:30 pm ET to 6:00 pm ET)


This job will have the following responsibilities:

  • provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases and monitoring their success to resolution for various OEM's including Cisco, Juniper, and Cradlepoint.

  • It is also preferred if you have experience with MACD (Moves, Add, Changes, and Deletes) for the following:

  • Cx and/or UC Voice technology applicable to customer MACDs (Cisco, Genesys, Microsoft, SBC's etc.).

  • Understanding of VoIP and Network components associated with Cx and UC Voice Platforms.

Qualifications & Requirements:
  • Corporate Service Desk experience supporting both hardware and software from various Original Equipment Manufacturers (OEM).

  • Must be flexible to take on new work assignments often with varied technical and customer support responsibilities

  • Must be able to work various schedules to support 24x7x365 customer commitments


Contact: ckirmse@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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