Posted in Other 14 days ago.
Location: Bentonville, Arkansas
What you'll do at
What you'll do...
Continuous Improvement: Requires knowledge of: Process/automation improvement methodologies (for example, Kaizen, Six Sigma); Business processes; Technology and tools. To establish critical processes and controls. Streamlines the critical workflows for executing key processes. Develops methods for improving and establishing controls for critical processes. Sets priorities for addressing process problems that limit performance. Understands root causes and connects the dots where standards are inadequate or do not exist. Works with diverse stakeholders/partners to resolve complex cases. Monitors external sources for applicable new methods and controls. Coaches team members to develop skills to improve processes and lead the implementation of the continual evaluation and improvement of all priority areas. Analyzes findings from improvement cycles to ensure the success of interventions. Implements the appropriate formats in various situations (for example, individual, suggestion system, small group, large group). Data Management: Requires knowledge of: Understanding of user data consumption, data needs, and business implications; Master data, data hierarchies, and connections to transactional data; Business, technical, process, and operational data architecture, standards, definitions, and repositories; Regulatory and ethical requirements and policies around data privacy, security, storage, retention, and documentation. To define and proactively master data integration and data architecture. Creates and defines instructions and guidelines to manage data, data sources, and data hierarchies (for example, guidelines to access confidential associate data, access control, data protection). Leads the implementation of master data management solutions and managed metadata environments for business domains. Ensures end user satisfaction and downstream system data updates. Educates team members on data management processes, practices, policies, and guidelines. Functional Problem Solving: Requires knowledge of: Problem-solving methodologies, tools, and applications; Business requirements and insights and the development of solutions; Precedence and use cases for business problems. Leverages reproductive thinking and idea generation; Barriers to effective problem solving (for example, confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness). To lead problem-solving efforts for complex and ambiguous problems. Questions assumptions to clarify problems and identify potential consequences and risk levels. Uses varying problem-solving approaches and techniques as appropriate. Devises and makes recommendations and guides the implementation of corrective and/or preventive actions for complex issues. Collaborates with stakeholders across multiple functions to drive the implementation of recommended solutions. Utilizes expertise to proactively anticipate and prevent problems. Operational Excellence: Requires knowledge of: Organizational processes; Operating requirements; Root cause analysis techniques; Department workflows; Standard operating procedures and service standards. To evaluate relevant industry practices from an operations perspective. Advises team members to carry out responsibilities based on understanding of key operational functions. Facilitates interrelationships between major functions and subfunctions. Analyzes and provides insights on escalated cases, which cannot be troubleshooted based on standard operating procedures. Supervises adherence to service-level agreements, ensuring accountability for all metrics/measures related to volume, quality, accuracy, turn around, and customer satisfaction. Resolves obstacles to the achievement of goals for several organizational functions. Monitors organizational adherence to policies and procedures. Provides recommendations and solutions to existing and potential legal or regulatory problems. PO Management: Requires knowledge of: Contract types and terminology, including different components of purchase orders; Invoice management; Regulatory environments, including external laws; Tools used for managing and maintaining contracts; Strategic suppliers and existing contracts; Risk management techniques; Compliance and enforcement of terms and conditions. To document controls in place to monitor and validate processes. Modifies existing documentation to reflect changes in processes. Participates in purchase order documentation projects. Researches exceptions to standard processes. Uses workflow diagrams to document aspects of purchase order management. Project Management: Requires knowledge of: Project management tools, techniques, and methodologies; Project tracking tools, dashboards, and reports; Change management. To manage project(s) or multiple work streams utilizing project evaluation tools, methods, and performance dashboards. Owns the discovery of project requirements through deep subject-matter expertise. Aligns timelines, tasks schedule, and resources and monitors status. Creates guidelines and methods for managing projects and ensures project partners follow proper procedures. Assesses complex changes and leads fact-based decisions in high-risk situations (for example, critical issues, timeline adjustments, unforeseen circumstances). Ensures all stakeholders are in alignment with project approaches. Leads the development of communication and change frameworks to drive alignment with business strategy and desired outcomes. Service Excellence: Requires knowledge of: Relevant knowledge articles; Service process and procedures; Stakeholder Management. To participate in the development of a variety of effective ways to deal with difficult and complex problems impacting large associate transactions across different systems. Conducts and acts on reviews of open service requests. Ensures team members maintain focus on value-added services. Communicates with stakeholders on the quality of service measurements. Anticipates strategic and emerging service needs and consults with management on modifying business processes to enhance service delivery. Researches trends and developments in service provision. Coaches team members on best practices and how to deliver excellent customer service in a variety of settings. Understanding Business Context: Requires knowledge of: Industry and environmental factors; Common business vernacular; Business practices across two or more domains (for example, Product, Finance, Marketing, Sales, Technology, Business Systems, Human Resources) and in-depth knowledge of related practices. To provide recommendations to business stakeholders to solve complex business issues (for example, operational issues, skill gaps, revenue generation models). Demonstrates a deep functional knowledge of the business unit/organization being supported. Translates business requirements into projects, activities, and tasks in alignment with the overall business strategy. Serves as an interpreter and conduit to connect business needs with tangible solutions and results. Recommends new processes and ways of working in an assigned functional area of work. Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events. Live our Values:Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. Embrace Change:Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Embrace Change:Digital Transformation & Change - Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working. Deliver for the Customer:Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans. Deliver for the Customer:Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy. Focus on our Associates:Diversity, Equity & Inclusion - Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs. Focus on our Associates:Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action. Focus on our Associates:Talent Management - Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments. Live our Values:Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in customer service, project management, business, finance, technology, or related area and 3 years' experience in business, finance, supply chain, or related area.
Option 2: 5 years' experience in customer service, project management, business, finance, technology, or related area.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
experience in customer service, project management, business, finance, technology, or related area., Experience leading cross-functional teams., Master's degree in customer service, project management, business, finance, technology, or related area
1301 Se 10th St, BENTONVILLE, AR 72712-3148, United States of America
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.