Job Description:

Contra Costa County Homeless Program's mission is to ensure an integrated system of care, from prevention through intervention, for homeless individuals and families within our community. In line with our mission, Contra Costa County’s Coordinated Entry system serves to streamline access to housing and services while addressing barriers that prevent people from getting and staying housed.

The Program Specialist for the Coordinated Entry System (CES) will be a key member in supporting the CES Program Manager of the Contra Costa Homeless Program in the implementation and on-going administration, development, and continuous improvement of Contra Costa’s coordinated entry system. The Program Specialist is responsible for supporting care coordination of CE providers in Contra Costa, acting as the role of ombudsman for CE complaints and grievances, meeting facilitation and general CE support.

Salary: $28.85 – $35.84, hourly

Care Coordination of CE Providers

• Function as a liaison internally with the CES Program Manager and other program managers involved in CE as well as CE providers in Contra Costa.


• Support the CES Program Manager in identifying performance goals for CE and work with program staff and CE providers to ensure that all internal and external performance goals are being met.


• Facilitate or co-facilitate regularly scheduled Housing Assessment and Placement (HAP) case conferences as units become available to review and place prioritized clients, assign new individuals to housing navigators, review and monitor progress of cases already assigned.


• Support CES Program Manager in maintaining the centralized housing placement list.


• Respond to community requests for information and facilitate trainings/ presentations as needed.

Ombudsman for CE

• Field incoming grievances from the community regarding CE programs and services.


• Monitor and investigate complaints and grievances and unusual occurrence data to identify patterns reflecting system failures and recommends resolutions to CES Program Manager.


• Meet with CE providers on an annual basis to determine successes as well as room for improvement within the CES; report back to the CES Program Manager with feedback.

CE Administrative Support

• Support the CES Program Manager in the implementation and on-going administration, development, and continuous improvement of Contra Costa’s coordinated entry system.


• Participates as a member of various committees and/or community groups that serve the homeless.


• Support the CES Program Manager in creating and publishing CES progress reports and program-level reports as needed.


• Support the CES Program Manager in preparing and submitting monthly, quarterly and semi-annual, and/or annual program service reports (includes Federal, State, and local funding sources).


• All other duties as assigned.

JOB QUALIFICATIONS

• Ability to gather and analyze data, prepare reports and recommendations for the resolution of systems issues.


• Prepare accurate and concise reports.


• Exercise good judgment and discretion in handling confidential matters.


• Deal tactfully, diplomatically and objectively with consumers, providers, government and elected officials, and general public.


• Excellent interpersonal skills with a strong ability to handle competing priorities, dealing tactfully, diplomatically and objectively with internal staff as well as external stakeholders.


• Good communication skills both verbal and written.


• Ability to work with diverse populations.


• Ability to be supportive and provide guidance in a non-judgmental manner.


• Knowledge of grievance procedures and basic statistical techniques.


• Must pass a criminal background and fingerprint check.


• Must possess a valid California driver’s license due to driving County vehicle.

EDUCATION/EXPERIENCE

Education:  Possession of a Bachelor's degree from an accredited college or university with a major in social work, sociology, psychology, health administration, health education, public administration, public health, human development or a closely related field

Experience: Minimum three (3) years of full-time experience providing direct health care information, services, or conducting outreach to the homeless community. Experience must have included identifying and addressing clients' needs and/or complaints.

Substitution for Education:  Will consider candidates who have an Associate’s Degree from an accredited college in social work, sociology, psychology, health administration, health education, public administration, public health, human development or a closely related field and five (5) years of full-time experience providing direct health care information, services, or outreach to the homeless community.

Desired Qualifications:

• Possession of a Master’s degree from an accredited college or university with a major in Social Work, Public Health, Public Administration, Counseling, or a closely related field.


• Bilingual, bicultural Spanish


• Knowledge of the Coordinated Entry System.


• Experience working in Contra Costa County and knowledge of social service providers.


• Experience working specifically with individuals in programs that address the basic mental health, physical health, educational, cultural and developmental needs of the homeless in a diverse and multi-cultural environment.


• Excellent communication skills, particularly in areas of public speaking and writing.

 PHYSICAL DEMANDS:

Stand                                      Frequently

Walk                                       Occasionally

Sit                                           Frequently

Handling / Fingering           Frequently

Reach Outward                    Occasionally

Reach Above Shoulder      Occasionally

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry                              Occasionally — Up to 50 lbs

Push/Pull                               Occasionally — Up to 50 lbs

See                                         Constantly

Taste/ Smell                          Not Applicable

Not Applicable                      Not required for essential functions

Occasionally                         (0 – 2 hrs/day)

Frequently                             (2 – 5 hrs/day)

Constantly                             (5+ hrs/day)

 

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

Experience

Required

• 3 year(s): full-time experience providing direct health care information, services, or conducting outreach to the homeless community. Experience must have included identifying and addressing clients' needs and/or complaints.

Education

Required

• Bachelors or better in Social Work or related field

Preferred

• Masters or better in Social Work or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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