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Specialist Sales Governance at Hilton Global

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Addison, Texas





Job Description:


***This is a hybrid role based at our corporate office in Dallas, TX***

This is your chance to be a part of an in-house Customer Experience team that's using guest insights to evolve our industry-leading channels and deliver personalized experiences. As a Specialist , you will bring your technical skills to a hospitality company with an award-winning culture. On the Sales Governance team reporting to the Manager, Governance & Support. You will support the record processing, automation, standardization, and governance necessary to drive our holistic support of sales teams.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:


  • Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
  • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Mental health resources including free counseling through our Employee Assistance Program
  • Paid Time Off (PTO)
  • Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member's career journey and at every level, both in our hotels and across corporate. Hilton's leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:


  • Provide email/case support to stakeholders in gathering and directing their needs.
  • Maintain clear documentation for all support, administrative, and auditing processes.
  • Manage own mailbox and monitor workflow with internal/external partners and team members.
  • Assist all customer inquiries/issues, user requests, policy/procedural inquiries, and escalated situations.
  • Respond with Best Practices regarding products and services, within stated authority.

How you will collaborate with others:

  • Work cross-functionally with our hoteliers and sales teams to resolve discrepancies in systems that are supported by our Sales Governance team.
  • Engage with other teams on setting best practices and standard methodologies to ensure a consistent partner experience.
  • Engage with project teams working to establish automations.

What projects you will take ownership of:

  • Support necessary cleanup initiatives related to quality checks and audits to ensure the accuracy of information in all relevant systems and processes.
  • Complete tasks for special projects such as new Brand deployments.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:


  • One (1) year of work experience in the travel industry or systems/products/project support related experience
  • Two (2) years of use of Microsoft Excel, Word, PowerPoint and Outlook applications
  • Travel up to20% (if applicable)
  • Hybrid work schedule two days per week based in the Dallas corporate office

It would be useful if you have:

  • Experience with Salesforce, Delphi.fdc or relevant certifications•
  • Knowledge of GDS (Global Distribution Systems)
  • Advanced Microsoft Excel skills (VLOOKUP, pivot tables, etc.)

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton's commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.





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