The Technical Solutions Specialist III is remote position responsible for working directly with customers to provide technical solutions to the customer’s friction management requirements. This will include site visits both in the field and office, conducting trials, product demonstrations, creating technical specifications and making presentations.
Responsibilities:
Develop field trial planning end-to-end, including execution, documentation and reporting and shared with customers.
Generation of documentation includes PPTX, trial plans, analysis and reports that are shared with external and internal customers.
Assess Friction Management - e., conditions on track, what equipment/consumables is being used, etc. - in the field and then make recommendations to customer.
Compile and collect data, perform analysis including fuel, corrugation, CoF, wheel and rail wear, L/V, noise, RCF, and braking.
Managing technical interface with customers as well as other internal/external stakeholders.
Create presentations and present to internal and external customers on what is occurring out on track, needs analysis for customers, conferences, etc.
Interface between the field and collaborate with engineering teams.
Conduct field testing on new products and communicate results and information.
Collect and compile data and generate and prepare cost benefit analysis studies.
All other duties as assigned.
Experience, Education:
Bachelor’s degree in Engineering Degree or 4-6 years’ experience in field applications of Friction Management products or in a related field required.
Railroads/Mining or Heavy Industry Field considered an asset.
Friction Management application & rail/wheel interaction understanding is a plus.
Railway experience especially with rail-wheel related issues preferred.
2 years of experience in Project management & running of trials preferred.
Must have a valid passport.
Skills & Abilities:
Solid understanding of Friction Management & wheel/rail interaction.
Knowledge of Friction Management application equipment and consumables.
Public speaking, being able to present and communicate technical ideas and results internal & external customers.
Knowledgeable with Microsoft Office: Word, Excel, Outlook, PowerPoint
Quick learner for new software specific to measurement equipment.
Travel is required 50% for this position with experience in managing flights, accommodation, and transportation.
Competencies:
Teamwork/Facilitates Collaboration
Communication
Mechanical and/or electrical knowledge
Adaptability/Flexibility
Accountability/Work Ethic
Attention to Detail/Time Management
Integrity & Trust
Customer Focus
Continuous Improvement
Accountability/Drive for Results
Planning & Organizing/Project Mgmt.
Critical Thinking/Learning Agility
Remote Job
Experience
Preferred
2 year(s): 2 years experience in Project Management & running of trials preferred.
Education
Preferred
Bachelors or better in Engineering or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
