The Vehicle Installation Technician is a member of a vital team that is charged with the ongoing maintenance, support, upgrades, new development, and deployment of Transit technology, which encompasses but not limited to cameras, radios, tablets, credit card readers, fare equipment and other vehicle technology items. This extends from maintaining an expertise level of knowledge of existing products to developing new products and services for the company. The Vehicle Installation Technician provides hands-on support, maintenance, training, performance monitoring, and optimization of all infrastructure components in support of the product with an emphasis on Mobile Technology.
This role oversees the resolution and/or tracking of reported issues, ensuring all issues are addressed to closure. The Vehicle Installation Technician will work closely with the local team to provide support, installations, and repairs for all vehicle technologies deployed.
What You’ll Do:
Develop, test, resolve, and document new technology installations for training and deployment
Develop proper mounting and running of harnesses for new products for MTM
Facilitate a team environment to enable efficient and accurate communication through entire organization
Troubleshoot logistic technology hardware and document issues and expected results
Lead implementation of vehicle installations of cameras, radios, credit card readers, taxi fare counters, etc.
Serve as a liaison between the IT department and local team to ensure the highest degree of customer satisfaction
Provide on-going training and coaching for drivers and support staff on all applicable products
Complete tasks and assignments of the project to ensure that both the company business objectives are being met on a project-by-project basis through on-site and remote training and technical support.
Other tasks as assigned
What You’ll need:
High School Diploma or G.E.D.
2 + years of automotive type electrical installations, maintenance, upgrade, and customer care experience
Experience supporting operations in the field
Automotive electrical and schematic experience and or audio type vehicle installation experience
Even better if you have...
Installation of cameras, radios, tablets, monitors etc. as related to the automotive industry experience, preferred
Strong diagnostic and troubleshooting abilities
Subject Matter Export in all technology utilized within the transit industry
Ability to set up and install new vehicle hardware
Upgrading firmware, software, and outdated hardware systems.
Demonstrate a high level of ownership
Must be able to demonstrate strong customer service skills
Ability to maintain a positive and team focused environment during high stress situations
Ability to maintain a high level of confidentiality
Regular attendance is required
Ability to assimilate new and existing technologies and 3rd party products
Interpersonal skills with the ability to relate to a wide range of requests
Ability to be effective in a fast paced, dynamic environment and identify with customer needs
Ability to manage multiple tasks and projects, and forge strong relationships with both internal and external stakeholders
Acquire and maintain knowledge of MTM protocols and personnel policies
High level of ownership
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Flexible Scheduling
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
