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Vehicle Installation Technician at Medical Transportation Management

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Phoenix, Arizona

Job Description:

What Will Your Job Look Like?

The Vehicle Installation Technician is a member of a vital team that is charged with the ongoing maintenance, support, upgrades, new development, and deployment of Transit technology, which encompasses but not limited to cameras, radios, tablets, credit card readers, fare equipment and other vehicle technology items. This extends from maintaining an expertise level of knowledge of existing products to developing new products and services for the company. The Vehicle Installation Technician provides hands-on support, maintenance, training, performance monitoring, and optimization of all infrastructure components in support of the product with an emphasis on Mobile Technology.

This role oversees the resolution and/or tracking of reported issues, ensuring all issues are addressed to closure.  The Vehicle Installation Technician will work closely with the local team to provide support, installations, and repairs for all vehicle technologies deployed.  

What You’ll Do:

  • Develop, test, resolve, and document new technology installations for training and deployment

  • Develop proper mounting and running of harnesses for new products for MTM

  • Facilitate a team environment to enable efficient and accurate communication through entire organization

  • Troubleshoot logistic technology hardware and document issues and expected results

  • Lead implementation of vehicle installations of cameras, radios, credit card readers, taxi fare counters, etc. 

  • Serve as a liaison between the IT department and local team to ensure the highest degree of customer satisfaction

  • Provide on-going training and coaching for drivers and support staff on all applicable products

  • Complete tasks and assignments of the project to ensure that both the company business objectives are being met on a project-by-project basis through on-site and remote training and technical support.

  • Other tasks as assigned

What You’ll need:

  • High School Diploma or G.E.D.

  • 2 + years of automotive type electrical installations, maintenance, upgrade, and customer care experience

  • Experience supporting operations in the field

  • Automotive electrical and schematic experience and or audio type vehicle installation experience

Even better if you have...

  • Installation of cameras, radios, tablets, monitors etc. as related to the automotive industry experience, preferred

  • Strong diagnostic and troubleshooting abilities

  • Subject Matter Export in all technology utilized within the transit industry

  • Ability to set up and install new vehicle hardware 

  • Upgrading firmware, software, and outdated hardware systems.

  • Demonstrate a high level of ownership

  • Must be able to demonstrate strong customer service skills

  • Ability to maintain a positive and team focused environment during high stress situations

  • Ability to maintain a high level of confidentiality

  • Regular attendance is required

  • Ability to assimilate new and existing technologies and 3rd party products

  • Interpersonal skills with the ability to relate to a wide range of requests

  • Ability to be effective in a fast paced, dynamic environment and identify with customer needs

  • Ability to manage multiple tasks and projects, and forge strong relationships with both internal and external stakeholders

  • Acquire and maintain knowledge of MTM protocols and personnel policies

  • High level of ownership

What’s in it for you:

  • Health and Life Insurance Plans

  • Dental and Vision Plans

  • 401(k) with a company match

  • Flexible Scheduling

  • Paid Time Off and Holiday Pay

  • Maternity/Paternity Leave

  • Casual Dress Environment

  • Tuition Reimbursement

  • MTM Perks Discount Program

  • Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.

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