Posted in Information Technology 30+ days ago.
Type: Full-Time
Location: Lancaster, Pennsylvania
GENERAL DESCRIPTION:
The IT Service Desk Technician plays a critical role in executing day-to-day support of High’s end user computing environment. The IT Service Desk Technician serves as the first point of contact with end-users that need technical assistance. The IT Service Desk Technician will answer incoming support calls, respond to support requests in the team mailbox, create tickets for issues and requests, and escalate issues that they are not able to resolve to the Level 2 team.
The IT Service Desk Technician operates as part of the Client Computing team under the Client Computing Manager but will also work closely with and take direction from the Lead Service Desk Analyst.
EXPERIENCE, SKILLS, TRAINING, AND/OR EDUCATION REQUIRED:
OTHER SKILLS AND ABILITIES:
REPORTING RELATIONSHIPS:
The IT Service Desk Technician is appointed by and reports to the Client Computing Manager. The IT Service Desk Technician also takes direction from the Lead Service Desk Analyst. Currently there are no direct reports to this position.
ESSENTIAL JOB FUNCTIONS:
MARGINAL JOB FUNCTIONS:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
See job description
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