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Pay: $29/ Hour

Position Details:

Location: Cambridge, MA

Full-Time

Must be 18+

High School Diploma/GED

Valid Driver's License

Clearance: Secret Security Clearance (Preferred)

6 months of customer service experience

console experience preferred.

Exposure to Global Security Operations, including threat intelligence monitoring, escalation and management (Essential)

Experience

- Leadership experience including account management and Command Center Operations (Essential);

- Exposure to Global Security Operations, including threat intelligence monitoring, escalation and management (Essential);

- Excellent Communication Skills (Essential);

- Development and training of security team such as officers and command center operators (Essential);

Systems Experience

- Salesforce Remedyforce (Desirable);

- Everbridge Safety Connection & Visual Command Center (Essential);

- Lenel OnGuard (Desirable);

- Genetec Security Center (Desirable);

- Google Drive (Desirable), Microsoft Office Suite (Essential);

Qualifications

- Everbridge Safety Connection / Visual Command Center Certifications (Desirable)

Here is the job description for the staff they will be overseeing:

Overview

• Responsible for the management of both security and fire alarm monitoring systems, operating/monitoring communications equipment, logging shift activities, monitoring surveillance monitors and camera systems, processing required reports and making appropriate notifications.

• Responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to Akamai, its employees and or facilities.

Duties & Responsibilities

• Operators must review and understand the post orders, working with Akamai handbook, company policies & procedures.

• Answering routine calls, monitoring alarms and video equipment including door alarms and provides general assistance to both employees and guests.

• Proactively monitoring surveillance cameras and access control systems, responding to all security and safety system alarms.

• Compiling incident evidence via access control and CCTV, for both internal purposes and externally for law enforcement.

• Responding to and processing tickets for requests such as access control reporting, badge printing, badge activations etc.

• Performing proactive security systems checks and reporting subsequent system faults to external vendors.

• Performing security systems audits for internal and external compliance purposes.

• Accurately maintaining control of all equipment and keys in the PSOC. Accurately logs all equipment and keys signed out and returned by security or other parties.

• Provide timely, relevant, accurate and well-written information to global security management.

• Conduct research to identify threats to people and assets, maintaining awareness of regional political, economic, and security developments.

• Compile security management reporting on a weekly basis and ensure it is distributed in a timely manner. Significant updates are to be provided when requested.

• Undertake comprehensive handovers with fellow operators. These are to be both written and verbal and are to be available for management review if required.

• Escalate (without delay) critical event information to Shift Supervisor and Security Management.

• Actively engage with global security teams. They will be primarily responsible for notifications of instances that may affect their offices and provide relevant updates, as required.

• During incidents, the operator is to proactively engage with security management. They are to assist in researching and providing situational updates and are to gather specific critical information as directed (office population, traveler numbers etc.).

• At no time during an event where the news media is on site, are the security personnel to discuss the event with anyone other than the security team, clients management team or SCIS management team.

Skills, Experience & Qualifications

• Knowledge of PSOC procedures and operations

• Good level of customer Service

• Team Player

• Advanced computer skills and proficiency

• Excellent verbal and communication skills

• Strong analytical and problem-solving skills

• Self-motivated and able to work under little to no direct supervision

• Ability to multitask

• Think through problems for logical solutions, and remain calm and professional under stress

• Strong decision-making ability during both crisis and non-crisis situations

• Able to work and communicate effectively with all levels of leadership