OUR PEOPLE: We deliver positive results and experiences for our partners by first empowering our people. Our industry experts are singularly skilled at what they do and equally adept at bringing their skills together to build solutions stronger than the sum of their parts. Our inclusion and employee-centric focus make for a workplace that provides valuable services and experiences.

THE CROWLEY WAY: Guided by our three values: integrity, sustainability, and drive, we believe in and celebrate the power of collaboration between people with diverse backgrounds and experiences to achieve business and personal goals. We support the development of our people and are committed to growing together, inclusively.

GENERAL RESPONSIBILITIES: New Supplier/Vendor recruitment through a variety of methods to include cold calling, web-based tools, online research and outreach programs. Oversight of the onboarding process for new Suppliers, to include administration, contract management/compliance, and training. Create KPI's and various metrics that can be analyzed through the use of scorecards and other reporting methods. Measure Supplier performance against metrics and maintain regular communication with Suppliers in regard to performance. Host meetings with Suppliers as necessary to maintain relations and expand partnerships. Analyze, recommend, develop and lead implementation of opportunities for improvement that optimize Supplier performance. Develop award/recognition tools for high performing Suppliers and improvement plans for low/middle performers. Monitor improvement plans as necessary. Work closely with internal customers in operations and sales to identify business needs as it relates to Supplier recruitment and development. Act as liaison between Suppliers and field support teams in operations to help resolve areas of concern. Act as escalation point for all Supplier related issues and assist in resolution. Participate in pricing exercises such as RFPs and bidding events when necessary. Stay abreast on current issues surrounding the transportation industry and identify potential impacts. EDUCATION: Bachelor's degree in business, administration, transportation and logistics, or related field; or a combination of post high school and equal experience may be substituted for education.

EXPERIENCE: 5 or more years' related experience required in trucking/transportation, supply chain management, customer service, rate/contract negotiations. Prior experience managing Supplier/Vendor relationships preferred.

TECHNICAL PROFICIENCY: Proficient in Microsoft Office products, including Excel, Outlook, Powerpoint and Word. Experience with data analytics tools/languages (for example, Power BI, Tableau, SQL), customer relationship software (for example, Salesforce) and project management software (for example, Smartsheets) preferred.

COMPETENCIES: Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate effective customer service skills. Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to perform accurately in a detail oriented environment. Ability to gather, interpret, report and use data and other information concerning assigned activities. Ability to function effectively with, or as part of a team. Skilled in preparing clear and concise documents, including but not limited to reports, procedures, correspondences and other written materials. Knowledge of the concepts, principles and practices of import forwarding and customs brokerage in a domestic and/or international capacity. Familiar with logistics and transportation principles, concepts and methodologies including inventory management, moving product via various modes, cost analysis and resource optimization.

OTHER: Minimal ravel may be required. Bilingual (English/Spanish) is a plus.

JOB SCOPE: Position impacts multiple business units/segments.

WORKING CONDITIONS: Normal office environment with little exposure to excessive noise, dust, temperature and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time.

FLSA Status: The position is Exempt. May require the ability to work overtime to meet required deadlines. All work rules, including those that pertain to safety and health, are expected to be respected and complied with.