ESIS®, Inc., a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 60 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre and post-loss services.

KEY OBJECTIVE:

Provide overall support relating to medical programs, content and benefits, to ESIS Claims, Sales, Partnership Services and Medical Programs team.

MAJOR DUTIES & RESPONSIBILITIES:

• Strategic support for medical programs to multiple claims offices and serving as resident subject matter expert to on-site claims, sales, and partnership resources located in work comp offices


• Serving as liaison to medical program service providers/vendors


• Providing consistent delivery of consultative and collaborative sales and marketing processes specific to medical programs with customers on new, renewal and expansion business


• Consulting with clients on a national level to coordinate trends, requests, audits and program implementations


• Assisting in production of client reports and work with data analytics to verify findings and establish applicable action plans


• Completing audits relating to quality, utilization and billing of programs in the ESIS managed care service portfolio including, but not limited to:  case management, bill review, triage, and utilization review


• Analyzing medical program loss data of each assigned client to collaborate with client and broker on recommendations to reduce future loss and associated costs


• Delivering superior customer service by ensuring all issues are acknowledged timely and addressed appropriately


• Proactive identification of medical program problems, opportunities, and alternative actions, as well as implementing solutions effectively and efficiently


• Maintaining a professional relationship with clients, brokers, claims, support operations, field office and home office

The pay range for the role is $71,500 to $115,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Qualifications - External

• 3-5 years of work experience demonstrating a strong knowledge of Workers’ Compensation Medical Programs and claims management


• College degree in general studies or applicable area 


• Demonstrated experience within account management, sales, or related training specific to workers’ compensation medical programs


• Excellent collaboration and partnership skills with the ability to work with all levels of management internally and externally


• Strong problem-solving skills and the resourcefulness to meet the expectations of clients


• Exceptional time management and organizational skills to handle multiple projects and customers


• Excellent oral and written communication and negotiation skills, strong presentation skills with emphasis on informal sales techniques


• Strong writing skills and proficiency in Word, PowerPoint, and Excel


• Travel required – primarily east coast, but nationwide as needed; estimated 20% of time                                                                                                   

Chubb strives to offer a diverse and inclusive and rewarding work environment.  Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills.  We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress.  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.  Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.

EEO Statement

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees.  Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.