Job Description:

WHO We Are:

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.

 We are seeking a MSR/Teller Floater to join our Jacksonville, FL team!

 The Member Service Representative (MSR)/Teller Floater will report to the Teller Supervisor, Assistant Branch Manager, Branch Manager or another designee. They will work with members to meet financial service needs through processing transactions and suggesting new products or services. The MSR/Teller Floater is responsible for delivering the highest-level customer service, accurate and efficient processing of member transactions, promoting products and services, resolving member account issues, making modifications to accounts, adding account services, opening new accounts, and performing those functions according to the policies and guidelines of the credit union in a friendly, helpful manner.

WHAT You’ll Do:

•  Initiate and lead conversations to identify and assess member needs


•  Maintain and enhance member account relationships by providing excellent member service


•  Process share deposit payments, loan payments, manual payrolls, and account transfers.


•  Maintain drawer cash levels within prescribed amounts


•  Post and Log night, ATM and mail deposits. (Part of dual-control team.)


•  Perform other duties and projects as assigned

WHAT You’ll Need:

• One to three years’ experience in financial institution or other customer service industry preferred


• Prior cash handling and customer service responsibilities preferred


• Preference for working in organizations that place priority on teamwork and collaboration


• High School graduate or equivalent

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you! "Click the “apply now” button to apply!"

Compensation: 

Competitive nonprofit compensation, based on experience, plus a generous benefits package. Starting at $19.50 an hour. 

 About Us:

Self-Help Credit Union was chartered in 1983 to build a network of branches that partner with working families and communities often underserved by the financial marketplace. With over $1.64 billion in assets and serving more than 91,000 members in 37 branches – eight in Florida, 22 in North Carolina, six in South Carolina, and one in Virginia - Self-Help Credit Union is one of the fastest-growing community development financial institutions in the country. It is part of the Self-Help family of non-profit organizations whose collective mission is to create and protect ownership and economic opportunity for all. For over 40 years, the National Center for Community Self-Help and its affiliates have provided more than $10.5 billion in financing to help more than 150,000 borrowers buy homes, start and grow businesses, and strengthen community resources. For more information, please visit www.self-help.org.

 Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

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