Job Description:

Position Summary

Perform functions to demonstrate, sell, support and develop software and related products.  Responsible for Measurlink support as well as MCOMOS, Vision & Form.  SQL and/or Metrology background is needed to perform the functions in this position. 

 

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.                                                                                                                                                                                                                        

Essential Job Responsibilities

1.       Respond to user calls providing technical assistance to resolve moderately complex problems.  Troubleshoot hardware, interface and operating systems issues. Will also troubleshoot network and database issues as needed.

2.       Respond to customer product inquiries, determine product applicability and refer to Sales for follow-up call.

3.       Participate in sales calls to demonstrate and sell products.

4.       Document user problems for replication in-house.  Work with software engineering to debug or resolve problems.

5.       Assist in testing new systems and fixes to ensure product specification conformance.

6.       Research competitive products and report on findings.

7.       Compile software specifications, user documentation and development documentation.

8.       Remain current on programming, interfacing, hardware and operating system technology. MeasurLink Systems Engineer I will also remain current on statistical process control, networking, and database architecture.

 

Competencies

1.       Communication, Oral and Written

2.       Customer Focused/Interpersonal

3.       Quality and Quantity of Work

4.       Problem Solving

5.       Job Knowledge

 

Supervisory Responsibilities: There are no supervisory responsibilities for this position.

 

Work Environment:  Office Environment.

 

Physical Demands: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

 

Position Type and Expected Hours of Work: This is a full-time position. 

Monday – Friday 8:30AM – 5:00PM

Travel: There is no travel associated with this position.

 

Required Education and Experience:  High School Degree or equivalent; two years’ experience.

 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

 

Reports to:  Customer & Software Support Assistant Manager

 

Equal Opportunity Employer: Disability & Veteran

 

 

 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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