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Summary:
The Business Analyst (BA), Connected Vehicle, Information Technology is responsible for working with IT team members and business partners to understand and document business needs and functional requirements for connected vehicle (telematics) systems. The BA will produce documentation and communicate functional features, characteristics, and requirements throughout the organization, ensuring that system specifications operate in alignment with business requirements. This position is part of a team that provides services supporting technologies in the US, Canada, and Japan with plans to expand into more international markets in the coming years. This person will support Subaru's objective to bring exceptional digital experiences to our customers.
Primary Responsibilities:
Work with team members and business partners to elicit high-level requirements, capture business needs & draft functional requirements documents as well as develop requirements and specifications for system enhancements/fixes in response to identified problems and in support of initiatives and projects
Develops comprehensive understanding of business processes, define as-is/to-be business models and build strong working rapport with business users.
Articulates business and functional requirements into deliverables.
Perform quality assurance (QA) oversight and lead user acceptance testing (UAT) sessions, includes creating and executing test scripts as needed
Clearly articulate and document business requirements
Assess the risks of various solutions and prioritizes competing business demands
Gather and document end to end knowledge of the supported systems and processes
Coordinate project delivery by participating in design reviews and walk-throughs
Identify and manage production support tickets for incident and problem remediation, triage and resolution
Assist in managing relationship with business partner with focus on driving satisfaction with IT services
Incorporate usability and user interface needs when designing systems
Ensures that all documentation accurately reflects the current status of changes and outstanding issues so that business requirements are aligned with application features and functions
Analyze discrepancies in service or performance, offering recommendations for updates or changes
Ensure continuing operational quality by documenting bug fixes, enhancements and updates
Skill Requirements:
4 to 6 years' experience as a Business Analyst.
4-year degree in Computer Science, Business or a related field or equivalent work experience
Work experience with increasing responsibility and demonstrable leadership success
Demonstrated analytical skills, especially in the areas of root-cause analysis and metrics driven productivity and effectiveness.
Capable of working independently, a self-starter who performs initiatives that provide solutions for business requirements.
Experience gathering and writing business and functional requirements
Proven experience interfacing with customers and development teams
Able to translate complex information into common terms
Excellent communicator with strong business analysis and reporting skills
Time management and ability to drive multiple simultaneous projects
High level of organizational, written, and oral communication skills
SQL and database experience
Additional Preferred Skills:
Automotive industry experience
Agile and waterfall software development methodology experience
Experience in working with offshore teams
Experience with JIRA
Experience with Service Now
Experience or exposure to AWS or Cloud
Work Environment:
Hybrid work environment - remote work possible two days per week
Education Requirements:
BA/BS or related experience
Work Environment:
Hybrid Role - Remote work 2 days per week (After 90 Days Onboarding)
Salary Range:
The base salary range for this full-time position is $66,500 - $95,000. Individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (Internal Pay Grade: P1T)
