A Counter Attendant is responsible for the service of food and beverage offered in the restaurant to include any take-out food and beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
What will I be doing?
A Counter Attendant is responsible for the service of food and beverage offered in the restaurant to include any take-out food and beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction. Specifically, you would be responsible for performing the following tasks to the highest standards:
Set up work station before shift, properly organized, ensuring that all surfaces and equipment are clean. Maintain stock and cleanliness of stations for all meal period with necessary equipment including silverware and condiments.
Greet the guests in a friendly and courteous manner as they approach the counter. Suggestively sell additional items to improve check average. Input into the point of sale computer and inform the kitchen of the particulars in the order being placed.
Fill the food and beverage orders immediately, in the order they are received. Each item should be prepared using proper sanitary procedures and make to look attractive and appealing to the eye. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Present the check to guest immediately, close out check and follow proper bank out procedures.
Clean and wipe down all tables after each guest use. Transport all dirty tableware from the dining room to dishwashing area for proper cleaning.
Break down work station at the end of the shift, properly storing all food items and equipment, thoroughly cleaning all surfaces and equipment.
What are we looking for?
EDUCATION
Any combination of education, training and experience that provides the required knowledge, skills and abilities. High school education preferred.
EXPERIENCE
One year wait help experience preferred. Prior hospitality experience preferred. Experience in dealing with the public recommended.
LICENSES OR CERTIFICATES
Ability to obtain any government required licenses or certificates. Ability to obtain Hawaii Liquor Commission yellow card and Tuberculosis Clearing Certificate.CPR Certification and/or First Aid training preferred
GROOMING
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
Ability to perform basic arithmetic functions sufficient to handle cash, close out checks and balance bank each day.
Knowledge of the appropriate table settings, serviceware and menu items.
Ability to read, write and speak the English language to fully comprehend guest requests, menus, special promotions, record orders, communicate with guests to explain and record orders.
Ability to remember, recite and promote the variety of menu items.
Ability to operate beverage and other kitchen equipment.
Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
