Job Description:

OVERALL JOB PURPOSE
Staff the reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other duties as assigned.

MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS
Must be 18 years of ageAbility to work with little supervision and maintain a high level of performance and customer serviceDemonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staffMeet state related requirements (if applicable to position)Ability to work in a team setting and be a team playerMaintain a positive, respectful, and professional approach with coworkers and residentsAbility to keep all business and operations information confidentialPossess organizational skills and ability to problem solvePossess excellent customer service and public relations skillsAbility to work under time constraints and meet department deadlines while adhering to policies, procedures, and standardsAbility to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of timeExperience in computer use and relevant software applications are preferredExperience with or the ability to use multi-line telephone systemSatisfactorily pass Sunshines and state regulated criminal record clearance, health screening and TB clearance (if applicable)

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Staff the reception desk continuously during assigned periodArranges coverage of reception desk during break and lunch periodsGraciously greets all visitors and politely assists them as necessaryPolitely assists residents and guests as necessary or contacts appropriate employee to provide assistanceMaintains detailed resident and guest Register, daily communication log entry, and completes daily checklist logNotify staff if resident is being taken out of the building; monitor front door to ensure residents do not exit the building without proper supervision (memory care communities)Maintains a clean and safe workspace, community entrance, lobby, and hydration stationPrepares refreshments and pours coffee in the dining room during mealtimes as neededSort and direct mail to managers, residents, or forwarding to family as neededHelp organize guest meal counts and record coupons and/or payment from residents (independent living communities)Promptly and courteously answers telephone, directing incoming communications to appropriate personMonitors fax machine, directing incoming communications to appropriate personMonitors and responds to resident call and exit alarm systems and effectively handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistancePerforms clerical duties as directedNotify Maintenance Department of Community or resident maintenance requests. Perform maintenance duties as necessary when maintenance department is unavailableMaintains inventory control system for all office supplies and notifies manager of any needed suppliesPerforms simple, routine maintenance of office equipmentRepresents the Community to coworkers, visitors, and residents in professional, courteous, friendly mannerPerforms other duties as assigned by Supervisor

OTHER JOB DUTIES AND RESPONSIBILITIES
Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or othersMeet the assigned work requirements of the job. Regular attendance is requiredServe as a role model for all employees by displaying a responsible, cooperative, and positive attitudeRepresent the Community in a professional, courteous, and friendly mannerAdhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisorAdhere to company policies, procedures, and standardsPromote resident advocacy and demonstrate excellent customer service at all timesMaintain personnel, resident, and business proprietary and/or confidential matters / material in strict confidence with management of the company (and / or other company staff as needed)This position has no supervisory responsibilitiesMaintains certifications as necessary such as First Aid, to fulfill state regulations (if applicable)

PHYSICALREQUIREMENTS

PhysicalDemands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

20% or less

20% to
40%

40% to
60%

60% to
80%

80% to
100%

Stand

X

Walk

X

Sit

X

Pushing, pulling and/or reaching

X

Grasping and fine manipulation

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Taste or smell

X

Lifts Weight or Exerts Force

20% or less

20% to
40%

40% to
60%

60% to
80%

80% to
100%

Up to 10 pounds

Up to 25 pounds

X

Up to 50 pounds

X

Up to 100 pounds

More than 100 pounds

The Community reserves the right to revise the duties set forth in this job description at its discretion.

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